Good Hands Repair Network - Repair Consultant - Remote (EST/CST)

The Allstate Corporation

Job Overview

Location

USA - GA (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
• The GHRN Repair Consultant guides repair process management for the Good Hands Repair Network (GHRN) and manages moderately complex repair issues within the GHRN.
• This individual monitors assigned work, documents claim files, and responds to shop, customer, and internal inquiries.
• Designated individuals may also analyze network performance and capacity to optimize the GHRN footprint.
• Candidates in Eastern and Central Time Zones are preferred.
• You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.
• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim.
• The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator – you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.

🎯 Requirements

• Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages.
• You have prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred).
• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred.
• Familiarity with insurance policies, coverage, and repair processes.

🏖️ Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Skills & Technologies

REST

Remote

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The Allstate Corporation

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About The Allstate Corporation

The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.

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