Group Operations Manager, Surgical Services

Stepful Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end operational lifecycle of Stepful’s enterprise Surgical Technology program, from client onboarding through graduate placement and renewal readiness.
• Design and implement standardized enterprise playbooks for onboarding workflows, escalation protocols, quality review frameworks, and outcome reporting that scale across 3 to 30+ health system clients.
• Serve as the central operational leader aligning cross-functional teams including Customer Success, Solutions Architecture, Learning, Product, and Engineering to ensure unified delivery and client outcomes.
• Resolve operational friction between internal teams by clarifying roles, setting shared goals, and driving accountability for program success.
• Manage and develop a team of operations managers and coordinators, setting clear performance expectations, fostering professional growth, and cultivating a high-performance team culture.
• Act as a thought leader in defining practical education delivery models for surgical technology training, ensuring curriculum translates into workforce readiness and mastery.
• Build and maintain strong relationships with enterprise healthcare clients, including health system executives, to ensure satisfaction, retention, and expansion opportunities.
• Deliver consistent, high-quality program outcomes by monitoring key metrics, identifying operational bottlenecks, and implementing data-driven improvements.
• Collaborate with Learning and Product teams to refine program structure based on student performance data, employer feedback, and regulatory requirements.
• Prepare and present client-facing reports on program performance, graduate placement rates, and workforce impact to support partner decision-making and contract renewals.
• Ensure compliance with industry standards and institutional requirements for allied health training programs across diverse enterprise clients.
• Scale operational processes to support rapid growth of the Surgical Tech program while maintaining quality, consistency, and client trust.
• Represent Stepful in client meetings, industry forums, and partner evaluations as the operational authority for the Surgical Technology program.
• Translate strategic objectives from leadership into executable operational plans with measurable milestones and accountability structures.
• Proactively identify risks to program delivery and implement mitigation strategies before they impact client outcomes or partner relationships.
• Champion Stepful’s core values—Care first, Learn quickly, Build together, Own it—in all operational decisions and team interactions.

🎯 Requirements

• 7+ years of operations, program management, or consulting experience with significant B2B or enterprise focus
• Demonstrated experience building playbooks or standardized operating procedures for complex, multi-stakeholder programs
• Strong external relationship management skills, including comfort engaging with health system executives
• Track record of aligning internal cross-functional teams around shared operational goals
• Experience managing and developing a team of operations professionals
• Ability to strategically zoom out on program design while executing granular operational details

🏖️ Benefits

• Opportunity to work at a #1 U.S. EdTech company named by TIME for 2025
• Impactful mission: improving access to healthcare careers and addressing national workforce shortages
• Backed by Y Combinator, Reach Capital, AlleyCorp, and Oak HC/FT with $55M Series C funding
• Collaborative, mission-driven culture centered on Care first, Learn quickly, Build together, Own it

Skills & Technologies

Onsite

Degree Required

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Stepful Inc.

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About Stepful Inc.

Stepful offers online training programs that prepare people for entry-level healthcare jobs such as medical assistant, phlebotomy technician, and EKG technician in as little as four months. The company partners with healthcare employers to align curriculum with workforce needs and provides job placement support, including resume coaching and interview preparation. Students learn through live virtual classes, hands-on simulations, and clinical externships arranged in their local markets, aiming to increase diversity and upward mobility in the allied health sector.

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