Job Overview
Location
London
Job Type
Full-time
Category
Customer Success
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Growth Partner Manager, UK at Patreon, you will drive strategy and support for a high-volume portfolio of creators, helping them grow their communities, increase revenue, and better utilize platform tools through data-backed insights and personalized guidance.
- • Your day-to-day responsibilities include leading strategy sessions with creators, responding to inbound inquiries with speed and clarity, identifying and escalating product feedback, managing complex deal structures with finance and legal teams, and maintaining up-to-date systems and documentation for seamless team collaboration.
- • You will join the Top Creator Management team, which focuses on platform satisfaction and growth for Patreon’s highest-impact creators, reporting directly to the Head of Top Creator Management in a fast-paced, high-impact environment.
- • This role offers the opportunity to deepen expertise in community engagement and membership economics, shape product features for the creator economy, and develop advanced relationship-building skills while working with top-earning creators across podcasts, video, and music.
🎯 Requirements
- • BA/BS degree or higher
- • 4+ years in customer success, partnerships, or partner/account management with accountability for customer success, long-term relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment
- • 2+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators
- • Expertise in using data and analytics to develop insights for decision making
- • Excellent communication and presentation skills; ability to share and pitch ideas to partners and potential partners
- • Experience influencing customer behavior through change-management practices, coaching, and training
🏖️ Benefits
- • Competitive salary and equity plans
- • Comprehensive healthcare, flexible time off, company holidays, and recharge days
- • Commuter benefits, lifestyle stipends, learning and development stipends, and parental leave
- • 401k plan with matching
- • Hybrid work model (2 days in-office per week for London-based employees)
- • Access to patronage and opportunities to engage directly with creators on the platform
Skills & Technologies
About Patreon, Inc.
Patreon operates a membership platform that lets creators offer subscription tiers to fans who provide recurring financial support. Founded in 2013 and headquartered in San Francisco, the company provides billing, analytics, community and content-distribution tools that enable musicians, podcasters, writers, artists and other creators to earn predictable income while deepening engagement with their most dedicated followers. Fans pledge monthly amounts in exchange for perks such as early access, bonus material, merchandise and community interaction, with Patreon collecting a percentage of each transaction plus payment-processing fees.
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