Growth Strategist, Strategic (Customer Success)

Clay Labs Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• As a Growth Strategist, Strategic (Customer Success) at Clay Labs Inc., you will act as a trusted advisor to the company's largest and most complex enterprise customers.
• You will drive real business outcomes for the accounts you own, build relationships at the executive level, and help customers turn their biggest GTM goals into reality.
• You will shape how some of the most influential companies in the world use Clay to scale, and you will own the strategy behind revenue growth, retention, and executive relationships across your portfolio of top accounts.
• You will own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
• You will bring curiosity and customer obsession to every account, setting the bar for what great looks like at the enterprise tier.
• You will drive expansion pipeline across your accounts, finding new growth pathways through multithreading, new use case discovery, and deepening the value of existing use cases.
• You will build multi-year account strategies, navigate complex org structures, and drive expansion within your most valuable accounts.
• You will develop deep product fluency, helping customers connect their GTM ideas to what's actually possible, and surfacing patterns in product pain points to the right teams.
• You will partner with Sales, Product, Engineering, and Marketing to represent the voice of your largest customers and influence roadmap and GTM strategy directly.
• You will own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across your portfolio.
• You will contribute to and help evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.

🎯 Requirements

• 6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
• A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
• Experience navigating and influencing at the executive/C-level, with customers and internally.
• Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
• A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.
• Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.
• Familiarity with the GTM space (not required, but a strong plus).

🏖️ Benefits

• Opportunity to work with a fast-growing company that has raised $100M in Series C funding and has a $5B valuation.
• Ability to work with a diverse team of professionals who are passionate about growth and customer success.
• Access to world-class coaches who specialize in creativity, management, and more.
• Opportunity to contribute to and help evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.
• Competitive salary and benefits package.

🏙️ Location

• New York
• Remote work options available.
• Customer Success
• Operations
• 0.95
• The job title 'Growth Strategist, Strategic (Customer Success)' and the description of the role as a trusted advisor to Clay's largest and most complex enterprise customers, suggest a strong focus on customer success and growth. The requirements for the role, including experience in customer-facing roles and driving revenue growth, also support this categorization.
• New York
• null
• US
• false

Skills & Technologies

Onsite

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Clay Labs Inc.

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About Clay Labs Inc.

Clay Labs offers a no-code platform that aggregates public and proprietary data to build lead lists, automate outbound campaigns, and enrich CRM records. It pulls from 75+ data sources, applies AI filters, and integrates with tools like Salesforce, HubSpot, and Slack. The company targets go-to-market teams seeking faster prospect research and personalized outreach at scale.

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