Job Overview
Location
United States
Job Type
Full-time
Category
Marketing
Date Posted
July 2, 2026
Full Job Description
đź“‹ Description
- • Serve as the founding member of a new GTM team at Mangomint, owning the end-to-end customer journey for a brand-new product launch from first contact through onboarding, adoption, and ongoing support.
- • Sell the new product to salon and spa customers through a largely self-serve experience, stepping in to guide, answer questions, and overcome objections as needed.
- • Onboard new customers and ensure they achieve maximum value from the product by providing personalized support and troubleshooting.
- • Maintain direct, continuous ownership of customer relationships, acting as the primary point of contact from initial inquiry through long-term usage.
- • Identify customer pain points, feature requests, and adoption barriers, and surface these insights directly to engineering and product teams to influence roadmap priorities.
- • Collaborate cross-functionally with engineering, product, and marketing teams to refine the customer journey and improve product-market fit.
- • Build the GTM playbook from the ground up—no existing processes or scripts are provided; you will define best practices, workflows, and success metrics as you go.
- • Operate with high autonomy and ownership in a fast-paced startup environment, adapting quickly to ambiguity and evolving priorities.
- • Act as a first-principles thinker, solving problems creatively rather than relying on predefined playbooks or templates.
- • Function as a high-agency generalist comfortable wearing multiple hats, including sales, customer success, support, and product feedback liaison.
- • Work remotely as part of a fully distributed team, with occasional in-person gatherings a few times per year.
- • Contribute to shaping the future of the GTM function at Mangomint by laying the foundational structure for future team growth and scaling.
🎯 Requirements
- • Experience in a SaaS company within a customer-facing role involving sales, onboarding, or customer support
- • Proven experience in a startup or fast-paced environment with high ownership, autonomy, and cross-functional collaboration
- • Demonstrated ability to thrive in ambiguity and build processes from scratch without predefined playbooks
- • Strong understanding of sales principles, customer needs, and business operations across the customer lifecycle
- • Track record of growth and adaptability, with a background that may not fit traditional role definitions
- • First-principles mindset with preference for solving problems independently over following scripts
🏖️ Benefits
- • Health, dental, vision, life, and LTD insurance
- • Generous monthly wellness budget for gym memberships, yoga, and similar activities
- • Premium subscription to the Calm app and One Medical membership
- • Flexible PTO policy
- • 401k plan (no company matching)
- • Employee stock option program
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Mangomint Inc.
Cloud-based software platform designed for salon, spa, and wellness businesses. Provides appointment scheduling, point-of-sale, inventory management, staff management, client communications, and automated marketing tools. Integrates with payment processors, accounting systems, and online booking channels. Aims to streamline operations and increase revenue for independent and multi-location beauty and wellness businesses through an all-in-one business management solution.
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