Job Overview
Location
London
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Run and maintain the regional revenue stack including HubSpot, Clay, Gong, outbound platforms, enrichment tools, and CPQ/CLM systems for Europe and South Africa markets.
- • Configure and manage pipelines, lifecycle stages, routing rules, and workflows within global guardrails to ensure regional alignment and system stability.
- • Serve as the primary in-timezone point of contact for Sales, Customer Success, Marketing, and Finance teams on all system-related issues, resolving them quickly and accurately.
- • Support MarOps initiatives by backing up field marketing on automation and systems work, ensuring clean data flow and seamless handoffs between Marketing and Sales.
- • Identify and automate recurring manual tasks using AI-assisted workflows (e.g., Claude, Claude Code), prioritizing reduction of repetitive work over speed of execution.
- • Maintain high data integrity in CRM systems, particularly in forecast fields including close dates, stage accuracy, and deal amounts critical to leadership and Finance reporting.
- • Enforce governance standards for lifecycle rules, territory logic, and field standards without becoming a bottleneck, establishing structured request intake processes for the region.
- • Document system configurations, changes, and decisions clearly, providing advance notice to stakeholders before any operational changes are implemented.
- • Collaborate with Global RevOps and GTM Engineering to surface regional successes for global adoption and escalate systemic issues for centralized resolution rather than local patches.
- • Ensure all system configurations directly support commercial outcomes by validating that changes improve pipeline movement and revenue velocity.
- • Triage system failures under pressure—such as broken workflows before QBRs—with calm, decisive action to stabilize operations and prevent recurrence.
- • Balance automation ambition with practicality: not every task needs automation, but the instinct to question manual processes must be consistent and proactive.
- • Communicate clearly and persuasively with both technical and non-technical stakeholders, pushing back on ad-hoc requests that should be systematized.
- • Operate with a commercial bias, always evaluating whether system work drives measurable pipeline growth and revenue impact.
- • Maintain system stability while enabling regional growth, supporting both mature markets and emerging markets where GTM processes are still being built out.
- • Uphold data discipline through a combination of automated checks, AI-assisted enrichment, and consistent operational hygiene.
- • Partner with Legal and Deal Desk on CPQ/CLM workflows, ensuring system-side readiness while respecting ownership boundaries.
- • Avoid pure CRM administration; treat manual tasks as backlog items to be eliminated, not optimized.
- • Do not focus on dashboard creation as a primary responsibility; dashboards are outputs, not the core job.
🎯 Requirements
- • Strong CRM operator with proven experience managing pipelines, lifecycle stages, routing, workflows, permissions, and reporting in a fast-growing company
- • AI-native by default, using tools like Claude or similar daily and instinctively seeking to automate tasks before resorting to manual work
- • Tool-fluent across the GTM stack including HubSpot, Clay, Gong, outbound platforms, and data enrichment tools
- • Systems thinker who understands how configuration changes in CRM impact forecasting, attribution, and sales rep behavior
- • Owns outcomes—cares whether the system works for the region, not just whether it’s technically correct
- • Calm under pressure, able to triage, stabilize, and fix critical system issues quickly even during high-stakes periods
🏖️ Benefits
- • Equity from day one
- • Comprehensive private medical and dental cover through Bupa
- • 24/7 mental health, coaching, and wellbeing support through Sonder
- • £100/month Healthy Heidi’s stipend
- • 26 weeks paid parental leave for primary carers and 18 weeks for secondary carers
- • £7,000 one-off fertility support payment
- • £700 per year for learning and development (courses, books, conferences)
- • £500 one-off home office budget
- • Recharge days after major milestones and busy periods
- • Ability to work from anywhere for up to 4 weeks per year
- • 10 days per year of clinical leave for eligible roles
- • Hybrid work model with 3 days in the London office
Skills & Technologies
Junior
Hybrid
About Heidi Health Pty Ltd
Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.
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