GTM Systems Engineer

📋 Description

• • **Transform Hospitality Technology as a GTM Systems Engineer at Mews**
• • This role is pivotal in shaping the commercial technology stack that powers Mews’ go-to-market (GTM) operations. As a GTM Systems Engineer, you will not just administer tools but architect scalable systems that drive revenue growth, operational efficiency, and seamless collaboration across Sales, Marketing, Finance, and Customer Success teams. Mews is a $2.5 billion unicorn revolutionizing cloud technology for global hospitality, and this role is your opportunity to be at the heart of this transformation, ensuring our GTM systems are robust, innovative, and aligned with business goals.
• • **What You’ll Do Day-to-Day**
• • **Own Salesforce CRM and Lifecycle Configuration**: You will be the technical owner of Salesforce, including administration (objects, fields, validation rules, flows, permission sets), lifecycle modeling for enterprise new business, partner/referral opportunities, and customer expansion. You’ll define stage entry/exit criteria to eliminate pipeline ambiguity and maintain territory/account routing logic across SDRs, AEs, Partnerships, and CS teams. Additionally, you’ll manage Salesforce CPQ, ensuring accurate product catalogs, pricing rules, and quote configurations.
• • **Administer and Optimize the GTM Tech Stack**: You will oversee a suite of cutting-edge tools, including Gong (call/email tracking, AI-based discovery, forecasting), Aircall (telephony), Clay (enrichment workflows), sales engagement platforms (Outreach/Salesloft), marketing automation, and commercial tools like Highspot, Docusign, and Calendly. Your role includes ensuring seamless data flows, troubleshooting integrations, and serving as the go-to expert for access and configuration across the ecosystem.
• • **Ensure Data Integrity and Territory Hygiene**: You will own the quality of GTM account and territory data, managing duplicates, geo/postal-code accuracy, and vertical lists (e.g., AAHOA). You’ll maintain enrichment workflows to keep account/contact records actionable and establish validation guardrails to reduce manual data entry. This includes supporting lead source and channel attribution integrity across inbound, outbound, partner, and community channels.
• • **Build Reporting, Dashboards, and Forecasting Infrastructure**: You will create and maintain dashboards for pipeline health, conversion rates, partner-sourced contributions, and forecast accuracy. This includes serving as the operational POC for Salesforce and Gong dashboards used by commercial teams, reducing spreadsheet dependency, and supporting forecasting models in partnership with RevOps and FP&A.
• • **Design Automation and Integrations**: You will build scalable automation using Salesforce Flows, Apex, and API/iPaaS solutions to streamline revenue operations. This includes implementing integrations between Salesforce and the GTM stack (REST APIs, webhooks, middleware) and leading key projects like telephony migrations or new tool onboarding.
• • **Drive Cross-Functional Partnerships and Governance**: You will collaborate with Sales, Marketing, Finance, Customer Success, Analytics, and Product teams to align systems with evolving business needs. You’ll triage GTM tooling requests, enforce governance frameworks (GDPR, data privacy), and contribute to architectural decisions, code reviews, and documentation to ensure long-term system quality.
• • **About Mews and the Team**
• • Mews is a global leader in hospitality cloud technology, powering over 5,000 customers across 85+ countries. Our mission is to streamline operations for modern hoteliers, transform guest experiences, and create more profitable businesses. As a GTM Systems Engineer, you’ll join the Revenue Operations team, a dynamic group that sits at the intersection of technology, sales, and strategy. This fully remote role offers the flexibility to work from anywhere while collaborating with a diverse, innovative team committed to redefining hospitality technology.
• • **What You’ll Learn and Achieve**
• • **Mastery of GTM Systems**: You’ll gain deep expertise in Salesforce administration, CPQ, and a modern GTM tech stack, positioning yourself as a leader in revenue operations technology.
• • **Impact at Scale**: Your work will directly influence Mews’ growth, from pipeline management to forecasting accuracy, enabling you to see the tangible results of your contributions. You’ll also develop skills in cross-functional collaboration, bridging technical and business needs to drive operational excellence.
• • **Career Growth**: Mews invests in its people, offering opportunities to expand your skill set in automation, data integrity, and system architecture. With a culture of innovation and ownership, you’ll have the freedom to explore new ideas and take on challenges that shape the future of hospitality technology.