Head of Client Delivery

Kernel Medical Devices, Inc.

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end client delivery for enterprise customers, ensuring rapid time-to-value and sustained adoption of Kernel’s Agentic Company Data platform
• Own senior-level relationships with key accounts, acting as the primary point of contact for complex delivery challenges and strategic escalations
• Drive consistent client engagement through structured cadences, proactive communication, and trusted advisory interactions throughout the customer lifecycle
• Collaborate directly with Sales to support renewals, expansions, and new account onboarding, translating client needs into actionable delivery plans
• Manage a team of Solutions Engineers and Implementation Specialists, conducting regular 1:1s, building individual growth plans, and delivering clear, actionable feedback
• Hold team members to high performance standards, including initiating difficult conversations when necessary to maintain accountability and quality
• Cultivate a team culture rooted in accountability, craftsmanship, and ownership of client outcomes
• Partner with Product, Engineering, Finance, and Operations teams to improve delivery processes, scale systems, and define how the function evolves from 50 to 100+ enterprise clients
• Contribute to cross-functional initiatives that enhance operational efficiency, client satisfaction, and internal alignment across departments
• Remain deeply hands-on in client delivery—actively participating in implementations, troubleshooting data issues, and ensuring technical accuracy even as a leader
• Maintain familiarity with enterprise CRMs (Salesforce, HubSpot) and understand how clients’ revenue stacks function to deliver contextually relevant solutions
• Be technically literate: comfortable interpreting APIs, JSON structures, data hierarchies, and basic troubleshooting without writing code
• Adapt to evolving priorities as Kernel scales, taking ownership of undefined tasks and shaping the future of the delivery function
• Be available for evening calls to support US-based clients, which constitute a significant portion of the portfolio
• Work a minimum of four days per week in the London office, with no expectation of fully remote work
• Represent Kernel as a trusted partner in high-stakes enterprise environments where data accuracy directly impacts AI performance and business decisions

🎯 Requirements

• 10+ years in client-facing roles: customer success, implementation, solutions engineering, or technical account management
• 3+ years managing a team with demonstrated experience developing people and enforcing performance standards
• Proven track record of owning complex, multi-stakeholder enterprise implementations end-to-end
• Experience in a fast-moving startup environment with comfort for ambiguity and evolving priorities
• Technically literate with understanding of APIs, JSON, and data concepts; familiarity with Salesforce or HubSpot CRMs
• Willingness to work 4+ days/week in London office and accommodate evening calls for US clients

🏖️ Benefits

• Salary: £115,000 – £140,000 + equity
• 24 days holiday per year + bank holidays
• £450 monthly office dinner allowance
• 2 weeks work-from-anywhere per year
• Generous parental leave policy
• Pension plan
• Top-spec equipment and central London office
• Team events and dinners
• Opportunity to work directly with founders to scale enterprise AI systems
• High-autonomy, high-trust environment with a small, fast-moving team

Skills & Technologies

Remote

£115k-140k

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Kernel Medical Devices, Inc.

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About Kernel Medical Devices, Inc.

Kernel Medical Devices designs and manufactures wearable, non-invasive neuroimaging systems for brain measurement and stimulation. Founded in 2016 by Bryan Johnson, the Los Angeles company combines magnetoencephalography and time-domain functional near-infrared spectroscopy into compact helmets for cognitive research, mental health monitoring and brain-computer interface development. Kernel sells devices to academic, pharmaceutical and clinical customers, providing cloud software for data acquisition, analysis and regulatory-grade reporting.

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