Head of Clinical Operations

Flagler Health

Job Overview

Location

NYC Office

Job Type

Full-time

Full Job Description

📋 Description

• Lead and scale Flagler Health’s Remote Therapeutic Monitoring (RTM), Chronic Care Management (CCM), and Primary Care Management (PCM) clinical operations across all patient populations, defining program standards, protocols, and quality benchmarks to ensure consistent, high-quality care delivery.
• Recruit, manage, and develop a distributed team of 50+ clinicians and care staff, overseeing performance evaluations, credentialing compliance, and ongoing training to maintain clinical standards and workforce readiness.
• Establish and maintain a data-driven operational cadence including capacity planning, utilization tracking, and workflow optimization, while developing and monitoring KPIs to evaluate program health and identify improvement opportunities.
• Partner closely with Product and Engineering teams to design, standardize, and continuously improve clinical workflows, translating operational requirements into actionable specifications and ensuring seamless integration of technology platforms.
• Develop and implement operational controls, policies, and procedures that strengthen infrastructure and support rapid growth, identifying and resolving bottlenecks that limit clinical throughput or patient access.
• Lead the expansion of new service verticals, including remote therapeutic services, by designing go-to-market operational models that increase revenue and improve patient outcomes.
• Apply business analytics methodologies—including statistical analysis, regression modeling, and data-driven planning—to evaluate program performance and present actionable insights to senior leadership.
• Ensure all clinical operations comply with applicable federal and state regulations and billing requirements, maintaining documentation and audit readiness across all programs.
• Oversee the end-to-end patient journey across all clinical programs, from onboarding through ongoing care management, ensuring a high-quality, consistent experience for 6,000+ active patients.
• Manage relationships with third-party technology platforms and service vendors, evaluating and integrating tools to enhance operational efficiency and scalability.
• Provide regular performance updates, strategic roadmaps, and operational reports to the Chief Medical Officer, Chief Executive Officer, and Board, contributing to investor materials by articulating operational milestones and growth metrics.
• Operate as a player-coach—leading from the front on critical programs while simultaneously developing and scaling a distributed clinical workforce.
• Standardize clinical workflows and evolve the operating model to support larger patient populations, new service verticals, and continued multi-program expansion.
• Maintain a high-performance and quality bar while inspiring distributed clinical teams through execution-oriented leadership and operational discipline.
• Balance strategic thinking with hands-on operational involvement, staying close to the work and demonstrating ownership of outcomes in a fast-paced, high-growth environment.
• Communicate complex operational and analytical findings clearly and persuasively to senior leadership, the Board, and external stakeholders.
• Drive cross-functional collaboration with Product, Engineering, and clinical leadership teams to align operational goals with technological and clinical capabilities.
• Embrace ambiguity and adapt quickly in a startup environment, thriving under pressure and maintaining momentum through rapid iteration and decision-making.
• Uphold company values of persistence, ownership, personal and professional growth, constructive feedback, speed, and precision in all aspects of clinical operations management.

🎯 Requirements

• 8–12+ years of experience in operations management, clinical operations, or program leadership with meaningful time in a leadership or player-coach role within high-growth environments.
• Proven track record of designing and implementing scalable operational processes, standardizing workflows, and building performance management systems in a high-growth or startup setting.
• Experience scaling clinical or care-delivery operations beyond early stage, including managing distributed teams and driving consistent performance across multiple programs.
• Strong understanding of healthcare workflows, value-based or technology-enabled care models, and multi-stakeholder operating environments; familiarity with RTM, CCM, or PCM programs is strongly preferred.
• Strong foundation in business analytics, including KPI development, capacity planning, statistical analysis, and data-driven decision making.
• Bachelor's degree required; MBA or equivalent advanced degree, ideally with a concentration in business analytics, strongly preferred.

🏖️ Benefits

• Base salary of $200,000–$275,000, commensurate with experience and qualifications.
• Performance-based annual bonus tied to operational and program milestones.
• Competitive equity package.
• Flexible paid time off policy.
• Health, dental, and vision insurance.

Skills & Technologies

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Remote

$200k-275k

Degree Required

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Flagler Health

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About Flagler Health

Flagler Health is a healthcare technology company based in Jacksonville, Florida. It provides data-driven population health and patient-engagement solutions to health systems, physician groups, and payers. Its cloud platform aggregates clinical, social, and behavioral data to identify at-risk patients, predict care gaps, and automate outreach, aiming to improve outcomes and reduce costs. Services include analytics dashboards, care-coordination workflows, and omnichannel communication tools that integrate with electronic health records. Founded in 2018, Flagler Health partners with providers across the United States to advance value-based care initiatives.

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