Director of Business Operations (Contract)

OpsLevel Inc.

Job Overview

Location

Canada

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the central operational leader during a 10–12 month parental leave coverage contract, ensuring seamless continuity across finance, people, compliance, and administrative functions at OpsLevel.
• Manage end-to-end finance operations including payroll coordination, accounts payable workflows, budgeting support, and recurring financial reporting to maintain fiscal discipline and accuracy.
• Oversee people operations processes such as employee onboarding and offboarding, benefits administration, leave tracking, and performance review cycles to ensure timely and compliant execution.
• Maintain operational compliance by managing insurance renewals, vendor agreements, and regulatory documentation, ensuring all business practices meet legal and internal standards.
• Coordinate and manage relationships with external fractional partners and contractors, ensuring alignment on deliverables, timelines, and operational continuity.
• Provide direct supervision and guidance to one direct report, supporting their development and accountability in day-to-day operational tasks.
• Collaborate closely with executive leadership to support strategic operational planning, cross-functional coordination, and the documentation of workflows to enhance transparency and scalability.
• Proactively identify inefficiencies and gaps in internal processes, proposing and implementing improvements to streamline operations across finance, HR, and vendor management functions.
• Ensure all operational deadlines are consistently met across finance, people operations, and compliance domains without disruption during the contract period.
• Maintain high standards of documentation and communication, ensuring all operational systems, policies, and procedures are clearly recorded and accessible to stakeholders.
• Deliver a seamless operational experience for all employees by resolving administrative inquiries promptly and ensuring systems function reliably.
• Maintain strong visibility into operational priorities, risks, and dependencies, providing clear updates to leadership to enable informed decision-making.
• Operate independently in a fast-paced, remote-first startup environment, balancing multiple parallel workstreams with shifting priorities while maintaining calm and precision.
• Uphold company values of Growth Mindset, Focus & Efficiency, Empathy, Intellectual Honesty, and Simplicity in all interactions and operational decisions.
• Work cross-functionally with teams across North America, leveraging tools like Slack, Google Workspace, and other operational platforms to drive alignment and execution.
• Contribute to the development of scalable systems that outlast the contract period, leaving behind improved processes and institutional knowledge for future hires.
• Ensure all operational activities align with OpsLevel’s commitment to being an inclusive, equitable, and barrier-free workplace for all employees and candidates.

🎯 Requirements

• 5+ years of experience in business operations, finance operations, people operations, or similar startup operational roles
• Experience working in fast-paced startup environments
• Strong organizational and project management skills
• Ability to manage multiple priorities and shifting deadlines simultaneously
• Strong judgment and comfort making independent decisions within defined boundaries
• Excellent written communication and documentation skills

🏖️ Benefits

• Market-leading compensation, including equity
• Fully-remote work environment with team members across North America
• Inclusive and welcoming workplace that values diversity and belonging
• Opportunity to contribute to a mission-driven company improving developer experiences for industry-leading customers

Skills & Technologies

Remote

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OpsLevel Inc.

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About OpsLevel Inc.

OpsLevel provides a centralized service ownership platform that catalogs microservices, enforces standards, and automates production readiness checks for engineering teams. The software connects to Git, CI/CD, cloud, and observability tools to create a live service catalog, score services against custom rubrics, and trigger workflows when code or ownership changes. Customers use it to reduce onboarding time, prevent outages, and maintain compliance across distributed architectures.

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