Head of Customer Education

Heidi Health Pty Ltd

Job Overview

Location

Melbourne

Job Type

Full-time

Full Job Description

📋 Description

• This is a once-in-a-lifetime opportunity to join Heidi Health Pty Ltd as the Head of Customer Education.
• The role sits at the intersection of customer experience, healthcare workflows, enablement, and commercial outcomes.
• You will work across Customer Success, Support, Product, Sales, and Clinical teams to build education programs that accelerate adoption, improve customer outcomes, support expansion opportunities, and help enterprise customers successfully operationalize Heidi at scale.
• This role spans a wide range of healthcare environments and specialties, including hospitals, emergency departments, veterinary, home health, allied health, physiotherapy, mental health, dental, specialist care, and more.
• You will define customer learning and adoption strategies, build scalable education programs, develop enterprise training programs, drive commercial customer outcomes, build and mobilize the global training network, own education operations and measurement, and be a builder.
• You will need to have experience in Customer Education, Enablement, Customer Success, Implementation, or Learning & Development in a SaaS or healthcare environment.
• You will need to have a strong understanding of customer adoption, change management, and operational enablement.
• You will need to have experience building scalable eLearning and customer education programs.
• You will need to have a commercial mindset with the ability to connect education outcomes to customer retention, expansion, and long-term value.
• You will need to be a practical and hands-on person who can move between strategy and execution without losing momentum.
• You will need to be a strong communicator who can bring clarity across technical, operational, and clinical stakeholders.
• Experience managing trainers, facilitators, or distributed enablement programs is highly valued.
• Healthcare experience is strongly preferred.

🎯 Requirements

• Experience in Customer Education, Enablement, Customer Success, Implementation, or Learning & Development in a SaaS or healthcare environment
• Strong understanding of customer adoption, change management, and operational enablement
• Experience building scalable eLearning and customer education programs
• Commercial mindset with the ability to connect education outcomes to customer retention, expansion, and long-term value

🏖️ Benefits

• $1,000 annual learning and development budget
• $150/month health and wellness allowance
• $500 home office budget
• 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave
• Fertility support up to $10,000
• Four weeks of work from anywhere per year
• Serious equity

Skills & Technologies

REST

Onsite

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Heidi Health Pty Ltd

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About Heidi Health Pty Ltd

Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.

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