Head of Customer Success - EMEA

Statista GmbH

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• As the first Head of Customer Success EMEA at Statista GmbH, you will shape the regional CS function from the ground up, defining the operating model and driving retention and expansion outcomes across KAM and Scale segments in alignment with global strategy.
• You will architect the EMEA CS operating model, including health scoring, segmentation, QBR frameworks, onboarding playbooks, and use-case libraries, while owning GRR protection in 2026 and NRR growth planning for 2027.
• Statista is a global leader in business data and analytics, founded in Hamburg in 2007, with offices in London, New York, Berlin, and Tokyo, committed to empowering fact-based decisions through reliable data products and a diverse, inclusive culture.
• In this role, you will develop leadership expertise in scaling CS functions, driving commercial outcomes through cross-functional alignment, and building data-informed customer success strategies that directly impact revenue retention and expansion.

🎯 Requirements

• Substantial experience in B2B Customer Success, including leadership of teams and improving retention, adoption, and expansion outcomes in a subscription-based business.
• Proven track record of protecting and growing GRR, with a clear understanding of the levers that drive it.
• Evidence of building or significantly improving a CS function, including segmentation, coverage models, health scoring, QBR frameworks, onboarding playbooks, and escalation processes.
• Experience leading change across CS, Sales, RevOps, and Product, demonstrating strong commercial instinct and consultative client engagement skills.

🏖️ Benefits

• Work from abroad up to 30 calendar days a year
• Hybrid work and flex-time
• International team and social events
• Subsidized urban mobility and access to fitness and wellness options
• Free access to Langdock and all its functionalities
• Career & training opportunities
• Mental health support with OpenUp

Skills & Technologies

Hybrid

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Statista GmbH

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About Statista GmbH

Statista GmbH is a German company that aggregates market and consumer data from over 22,500 sources, providing statistics, forecasts, industry reports and survey results across 170 industries and 150 countries. Its online platform hosts more than one million statistics and 80,000 dossiers, enabling businesses, researchers and media to access quantitative insights through charts, tables and infographics. Founded in 2007 and headquartered in Hamburg, the company also offers Statista R, a research and analysis service for corporate clients, and maintains offices in New York, London and Singapore.

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