Job Overview
Location
New York
Job Type
Full-time
Category
Customer Success
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • Lead and scale customer success programs for mid-market and SMB customers at Vendelux, a Series A SaaS company transforming event marketing through AI-powered insights and data-driven strategies.
- • Manage a team of 4-5 Customer Success Managers focused on mid-market and SMB accounts, driving retention, expansion, and health metrics while setting targets and ensuring team accountability.
- • Join a growing team with experience from Bain, ZoomInfo, Shutterstock, Compass, Forter, Airbnb, and more, backed by leading investors including FirstMark, in a fast-paced, innovative environment.
- • Develop expertise in designing scalable playbooks for onboarding, adoption, churn prevention, renewals, and upsell; partner cross-functionally with Sales, Product, Support, and Marketing to align go-to-market motions and drive predictable outcomes for growing customers.
🎯 Requirements
- • 5-7 years in Customer Success roles with at least 3 years managing teams, ideally supporting SMB and mid-market segments.
- • Proven success hitting retention and expansion targets in a B2B SaaS environment.
- • Strong operational mindset: experience building playbooks, KPIs, segmentation strategies, and scalable processes.
- • Excellent people manager and coach; able to hire, develop, and retain high-performing CSMs.
- • Comfortable with data and aligning to customer usage and adoption metrics.
- • Exceptional communication and stakeholder management skills.
🏖️ Benefits
- • Opportunity to lead and scale a Customer Success team in a high-growth Series A SaaS company backed by top-tier investors.
- • Work with cutting-edge AI-powered platform delivering proprietary insights across 250,000+ events to help customers maximize event ROI.
- • Collaborate with experienced professionals from industry leaders like Bain, ZoomInfo, Shutterstock, and Airbnb.
- • Contribute to transforming how companies discover, evaluate, and maximize the impact of events as a key growth channel.
Skills & Technologies
About Vendelux Inc.
Vendelux Inc. provides an AI-powered platform that helps event marketers identify high-value trade shows, conferences and exhibitions by analyzing attendee and exhibitor data. The software forecasts ROI, maps target accounts to events, tracks competitor presence and recommends optimal sponsorships. Users search a proprietary database of global events, filter by audience demographics and budget, and receive strategic guidance to maximize lead generation and brand visibility. Founded in 2021 and headquartered in New York City, the company serves B2B marketing teams seeking data-driven event strategies.
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