Head of Fraud Intelligence

SentiLink Corporation

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead the transformation of SentiLink’s Fraud Intelligence Team (FIT) into a high-impact, scalable fraud intelligence function with measurable business outcomes.
• Establish clear operational baselines and performance metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream fraud prevention impact.
• Design and implement scalable quality assurance processes such as sampling methodologies, review frameworks, feedback loops, and escalation procedures to ensure consistent and accurate fraud labeling.
• Reimagine FIT’s operating model, workflows, tooling, and team structure to enhance efficiency, scalability, and alignment with business objectives.
• Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training curricula, and career development pathways for Fraud Intelligence Analysts.
• Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for internal mobility and leadership roles.
• Develop credible measurement frameworks that directly link FIT activities to fraud prevention outcomes, including model improvements, detection enhancements, typology development, and customer impact.
• Launch and scale initiatives that convert frontline fraud observations into actionable intelligence for Product, R&D, Analytics, GTM, and customer-facing teams.
• Serve as the primary fraud subject matter expert across the organization, advising stakeholders and ensuring FIT insights influence key product, engineering, and business decisions.
• Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs to elevate fraud awareness and expertise company-wide.
• Leverage AI, automation, and operational technologies to increase team productivity, improve labeling quality, and enable FIT to focus on higher-value intelligence work.
• Build and maintain strong cross-functional partnerships with Product, Engineering, Analytics, Data Science, and GTM teams to align fraud intelligence efforts with broader company goals.
• Drive operational excellence by balancing strategic vision with hands-on execution in a fast-paced, high-growth environment.
• Hold teams accountable to high standards of performance, accuracy, and innovation while fostering a culture of continuous improvement, curiosity, and first-principles thinking.
• Champion SentiLink’s corporate values of Follow Through, Deep Understanding, Whatever It Takes, and Do Something Smart within the Fraud Intelligence Team and across the organization.

🎯 Requirements

• 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience
• 4+ years of management experience overseeing a team of Fraud Analysts
• Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes
• Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies
• Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks
• Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways

🏖️ Benefits

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US-based roles)
• Flexible paid time off
• Home office stipend
• Regular company-wide in-person events
• $180,000-$240,000/year + equity

Skills & Technologies

Remote

$180k-240k

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SentiLink Corporation

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About SentiLink Corporation

SentiLink builds real-time identity verification and fraud prevention infrastructure for banks, fintechs, and government agencies. Its API-driven platform uses machine learning and authoritative data sources to spot synthetic identities, stolen identities, and other high-risk applications at account opening. The company also offers compliance tools for KYC, CIP, and CDD mandates. Headquartered in San Francisco and founded in 2017, SentiLink serves major U.S. lenders and card issuers, reducing fraud losses and manual review costs while improving onboarding speed and accuracy.

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