Head Of Implementation

📋 Description

• • We're Heidi, a company building the future of healthcare by giving every clinician the earth's finest AI Care Partner.
• • In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits.
• • Today, we support over 2.5 million patient sessions a week across 190+ countries.
• • Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding.
• • Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
• • We found product-market fit with a freemium medical scribe that clinicians love.
• • Now, we're expanding.
• • Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
• • If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
• • Heidi's enterprise pipeline has scaled faster than the operating infrastructure behind it.
• • Across every region, independently, the same gap keeps surfacing: a dedicated technical leader who owns the post-sales delivery of a signed contract through to a live, stable deployment.
• • Not a project coordinator.
• • Not an extended CSM.
• • Someone who can sit with a hospital's IT team, sort out their identity environment, get the integration running correctly, and own that outcome.
• • You will build the team, methodology, governance, metrics and cross-functional interfaces required to make implementation a competitive advantage.
• • Own the full technical deployment lifecycle: scope confirmation, environment readiness, configuration, integration, cutover, go-live and stabilisation through to handover to CS.
• • Build the implementation methodology from the ground up - stage gates, readiness criteria, templates, risk controls and executive reporting that work across health system sizes and regions.
• • Run a central portfolio across all the technical components of enterprise deployments above threshold, including: staffing, sequencing, capacity planning, and trade-offs made at the business level.
• • Build and lead the team: Implementation managers and engineering capacity across regions.
• • Own the technical readiness process: get into deals early enough to confirm SSO, integration and environment requirements before they become go-live blockers.
• • Define the interface with Product and Engineering: structured, evidence-based escalations for real product gaps, separated cleanly from deployment configuration.
• • Set the metrics: time to technical onboarding, go-live milestone attainment, activated clinicians, implementation variance across comparable deployments.
• • Recruit, develop and performance-manage a high-agency implementation team across regions.
• • If we'd worked together the last 6 weeks, you'd have
• • Stood up a single portfolio view across multiple concurrent enterprise deployments, spotted capacity conflicts, and made the resourcing call before either became a customer problem.
• • Scoped a complex on-prem deployment end-to-end with a health system's security, IT and procurement teams - requirements confirmed, sign-off timeline agreed, plan in writing before engineering committed a day.
• • Made a build-vs-configure call on an EHR integration request, proved it was a deployment problem not a product gap, and closed it in four days rather than putting it in the roadmap.
• • Run the kickoff for a five-site rollout: executive steering committee in the morning, IT dependency review with the trust's infrastructure team in the afternoon.
• • Hired an Implementation Manager, handed them their first account, and had them running independently inside three weeks because the playbook was actually usable.
• • Proposed a pre-signature checklist with Sales and Solutions Engineering so environment requirements are confirmed before contract, not after.
• • What You’ll Do
• • Own the full technical deployment lifecycle: scope confirmation, environment readiness, configuration, integration, cutover, go-live and stabilisation through to handover to CS.
• • Build the implementation methodology from the ground up - stage gates, readiness criteria, templates, risk controls and executive reporting that work across health system sizes and regions.
• • Run a central portfolio across all the technical components of enterprise deployments above threshold, including: staffing, sequencing, capacity planning, and trade-offs made at the business level.
• • Build and lead the team: Implementation managers and engineering capacity across regions.
• • Own the technical readiness process: get into deals early enough to confirm SSO, integration and environment requirements before they become go-live blockers.
• • Define the interface with Product and Engineering: structured, evidence-based escalations for real product gaps, separated cleanly from deployment configuration.
• • Set the metrics: time to technical onboarding, go-live milestone attainment, activated clinicians, implementation variance across comparable deployments.
• • Recruit, develop and performance-manage a high-agency implementation team across regions.
• • What You’ll Need
• • Significant experience building or leading enterprise implementation in healthcare software - health systems, EHR-integrated products, clinical AI, or complex clinical workflow platforms.
• • You’ve run multi-site deployments involving clinicians, IT, security, procurement, legal and executive sponsors, and done it more than once.
• • You’ve managed implementation leaders and technical implementation resources, not just delivered projects yourself.
• • Real fluency with enterprise health IT: SSO and identity management, EHR integration patterns, clinical governance and sign-off processes.
• • Executive credibility with CIOs, CMIOs and health system operational leaders.
• • Judgment on the scope boundary: you know when a customer problem is a deployment problem, a configuration problem, or a product problem - and the spine to call it.
• • Comfort building process while simultaneously delivering.
• • If you answer 'NO' to these questions, this may not be the job for you
• • Have you personally turned a chaotic enterprise deployment into a repeatable system?
• • Do you find the politics of a health system IT environment more interesting than frustrating?
• • Can you run an executive steering committee and a technical dependency review in the same day without losing altitude?
• • Are you better at building the machine than running a machine someone else built?
• • Does the idea of making health systems dramatically easier to work in feel like a worthwhile way to spend the next few years?
• • How we show up
• • Build for the next decade, not next quarter.
• • Lead, don't wait.
• • Follow the evidence.
• • Trust the patient.
• • Own the outcome.
• • Ship, measure, go again.
• • A button today, a workflow tomorrow.
• • More iterations beat better planning.
• • We’re precise at pace, not reckless.
• • Live in clinicians’ reality.
• • Not the ideal workflow, the twenty-patients-before-lunch actual one.
• • We build for exhausted humans, and we’d better be decent ones while we do it.
• • Why Heidi?
• • You’ll join a team focused on real-world impact over imaginary valuations and glossy PR.
• • We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see.
• • We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like.
• • True A-players progress extremely fast here.
• • The nature of the scale-up game is demanding, but we value sustainable performance and mental health.
• • You're trusted to perform, and you set your schedule.
• • We operate on outcomes > inputs, not process theatre.
• • We all take the bins out, metaphorically and literally.
• • Building what we’re building isn’t always easy.
• • But we didn’t choose easy, we chose to build something that actually matters.
• • We hold ourselves to a higher standard because healthcare demands it.
• • If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
• • The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
• • We take care of you
• • We offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.