Head of Onboarding & FinCrime Operations

Airwallex (UK) Limited

Job Overview

Location

SG - Singapore

Job Type

Full-time

Full Job Description

📋 Description

• Lead a global team responsible for defining procedures and delivering operational excellence in new client onboarding and periodic review.
• Ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of financial crime operations.
• Own the vision, strategy and execution for Onboarding and FinCrime Operations.
• Build, lead and develop high-performing a globally distributed team, managing capacity to reflect business growth.
• Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency.
• Create a repeatable & scalable operating rhythm, including clear OKRs.
• Take a data-driven approach to performance management.
• Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications.
• Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering.
• Ensure that Airwallex continues to improve the quality and consistency of documentation.
• Lead AI transformation of the Onboarding and FinCrime Operations teams.
• The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience.
• The team thrives in a fast-paced, collaborative environment and is committed to continuous learning, innovation and growth.
• As the Head of Onboarding and FinCrime Operations, you will lead a global team responsible for defining procedures and delivering operational excellence in new client onboarding and periodic review.
• You will ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of financial crime operations.
• The role will be based in either London or Singapore.
• We're looking for people who meet the minimum requirements for this role.
• The preferred qualifications are great to have, but are not mandatory.
• We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
• We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
• If you have a disability or special need that requires accommodation, please let us know.

🎯 Requirements

• Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech business.
• Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls and how they map into first-line operations.
• Proven track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies, and of building globally consistent performance.

🏖️ Benefits

• Opportunity to work with a global payments and financial platform.
• Collaborative and fast-paced environment.
• Continuous learning, innovation and growth opportunities.
• Competitive salary and benefits package.

Skills & Technologies

Onsite

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Airwallex (UK) Limited

Visit Website

About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.