Head of Partner Success

Polygon Labs Pte. Ltd.

Job Overview

Location

London - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As Head of Partner Success at Polygon Labs, you will lead and scale a strategic function critical to enterprise adoption of blockchain infrastructure, owning relationships with top-tier clients including global banks, fintechs, and enterprises to ensure seamless onboarding, retention, and growth.
• You will report directly to the Global Head of Business and serve as the primary strategic liaison between high-value customers and internal leadership, driving customer impact while shaping product direction through cross-functional influence.
• Day to day, you will build and maintain strong relationships with C-level stakeholders across strategic accounts, acting as the trusted advisor and escalation point for complex client needs including billing, audits, and technical inquiries.
• You will lead and develop a team of account managers, establishing scalable, repeatable processes for onboarding, implementation, and ongoing account management to support rapid enterprise growth.
• You will design and optimize end-to-end post-sales workflows to ensure a frictionless client journey from contract close through go-live, adoption, and long-term value realization.
• You will partner closely with Engineering, Product, Sales, Finance, and Marketing teams to represent the voice of the customer, influencing product roadmaps and operational priorities based on real-world feedback.
• You will own customer retention, contract renewals, and expansion by identifying and executing upsell and cross-sell opportunities across Polygon Labs’ full product suite, directly impacting revenue outcomes.
• You will establish and refine data-driven reporting frameworks to track client satisfaction, product adoption, health scores, and renewal risk, enabling proactive account management.
• You will lead regular client engagement rhythms, including monthly check-ins and quarterly business reviews (QBRs), to align on performance, goals, and strategic initiatives.
• You will contribute to revenue forecasting, tracking, and internal/external reporting, providing leadership with accurate insights into partner success metrics and pipeline health.
• You will operate as a bridge between clients and internal leadership, ensuring proactive communication, alignment on expectations, and timely resolution of cross-functional blockers.
• About the team and company: Polygon Labs is a global leader in blockchain payments infrastructure, having processed trillions of dollars in onchain value and supporting millions of daily transactions for some of the world’s most influential financial institutions and technology companies.
• The company is building the Polygon Open Money Stack—an open, integrated suite of services designed to move money instantly, reliably, and at internet scale—positioning itself at the forefront of the onchain financial revolution.
• You will join a mission-driven, remote-first organization committed to innovation, inclusivity, and technical excellence, with a culture that values autonomy, impact, and continuous learning.
• In this role, you will have the opportunity to build and scale a high-impact Partner Success function from the ground up, defining best practices, shaping team culture, and setting the standard for enterprise client experience in blockchain infrastructure.
• You will develop deep expertise in blockchain-based financial products while honing leadership, strategic influence, and enterprise sales motion skills in a high-growth, innovative environment.

🎯 Requirements

• 8+ years of experience in B2B relationship management, customer success, or account management, including proven leadership experience managing teams.
• Demonstrated success managing enterprise clients in fintech, payments, SaaS, or blockchain environments, with ability to navigate complex organizational structures.
• Strong executive communication and stakeholder management skills, with the ability to translate technical concepts into clear, actionable messaging for non-technical audiences.

🏖️ Benefits

• Remote-first global workforce flexibility, enabling work from anywhere with full team collaboration support.
• Industry-leading medical, dental, and vision health insurance (country-specific coverage, with full employee and dependent coverage in certain regions).
• Company-matched 401k with 3% match (available for U.S. employees), $1,500 lifetime home office setup allowance, $200 AI allowance, and $75 monthly internet/phone reimbursement.
• Flexible Time Off policy, company-issued laptop, and access to wellness benefits including egg freezing, mental health support, and employee wellness programs.

Skills & Technologies

Remote

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Polygon Labs Pte. Ltd.

Visit Website

About Polygon Labs Pte. Ltd.

Polygon Labs is a Singapore-based blockchain technology company that develops the Polygon protocol, a modular scaling framework for Ethereum. It creates open-source software stacks, including Polygon PoS, zkEVM, CDK, and ID, enabling developers to build and connect decentralized applications with lower fees and higher throughput. The company also provides tooling, funding, and ecosystem support to accelerate Web3 adoption across finance, gaming, and enterprise sectors globally.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.