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This position was posted on March 28, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote - US
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager focused on government accounts at Propelus, you will serve as the strategic partner for complex public-sector clients, including state health departments, regulatory boards, and government agencies, ensuring our workforce compliance platform delivers mission-critical value in support of public safety and professional integrity.
- • You will own the full customer lifecycle for your portfolio, building trusted relationships with Executive Directors and state officials, aligning our technology with agency mandates and regulatory requirements, and driving measurable compliance outcomes that demonstrate sustained value and long-term retention.
- • Propelus is a mission-driven leader in healthcare workforce compliance with over 20 years of experience, empowering millions of professionals and organizations through innovative technology and strategic partnerships that create a safer, healthier, and more efficient healthcare ecosystem.
- • You will collaborate closely with internal product, government affairs, and support teams to translate complex platform capabilities into clear, policy-aligned visions for non-technvernment leaders, while leading customized training and audit readiness programs that enhance governance excellence.
- • Through strategic business reviews, health and usage monitoring, and proactive issue triage, you will identify risks early, deepen partnerships, and ensure our solutions evolve with the unique needs of government stakeholders navigating layered organizational structures and public policy cycles.
- • This role offers the opportunity to develop deep expertise in public-sector SaaS success, influence product direction through frontline insights, and make a tangible impact on how regulators and agencies uphold compliance standards across healthcare professions.
🎯 Requirements
- • 5+ years of B2B SaaS Customer Success or Account Management experience managing government, regulatory, or public health accounts
- • Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred
- • Exceptional ability to communicate complex software capabilities to non-technical government leaders in alignment with public policy goals
- • Proven self-sufficiency in remote environments with experience taking ownership of complex books of business in multi-layered organizations
- • Strong problem-solving skills with the ability to anticipate churn risks up to a year in advance and build strategic rapport to preserve relationships
🏖️ Benefits
- • Awarded BuiltIn's 2025 Best Places to Work and Silver Stevie® Award Winner for Great Employers in 2025
- • Professional development allowance to support personalized growth and skill advancement
- • Flexible work arrangements, ample PTO, and paid time off for volunteering, birthdays, and new parenthood
- • 401K with company matching, financial planning education, and choice of HSA/FSA/traditional insurance for medical, dental, and vision
- • Lifestyle Spending Account (LSA) for personalized well-being, including gym memberships, meditation apps, WFH equipment, or fresh produce delivery
Skills & Technologies
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About Propelus Inc.
Propelus Inc. delivers cloud-based workforce compliance and professional development software for healthcare, government, and education sectors. The platform automates license verification, continuing education tracking, and credential management to reduce regulatory risk and administrative burden. It consolidates data from licensing boards and training providers, enabling real-time monitoring and renewal workflows. Headquartered in Austin, Texas, Propelus serves thousands of organizations across the United States, helping them maintain compliance while supporting employee growth through integrated learning and certification tools.
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