Head of Reward & Operations

UpGuard, Inc.

Job Overview

Location

Melbourne

Job Type

Full-time

Full Job Description

📋 Description

• As the Head of Reward & Operations at UpGuard, you will play a pivotal role in shaping the employee experience and operational infrastructure of our rapidly growing global tech company. This is a unique opportunity to own the end-to-end strategy and execution of our total rewards, benefits, and people operations functions, ensuring they are robust, scalable, and aligned with our mission to make life easier for security teams.
• You will be instrumental in designing and implementing sophisticated systems that support our global workforce of over 300 individuals, fostering an environment where every team member feels valued, respected, and empowered to reach their fullest potential. This role requires a strategic thinker with a keen eye for operational detail, capable of translating high-level objectives into tangible, impactful programs.
• Reporting to the Chief People Officer and leading a team of two People Operations Specialists, you will have full-stack ownership. This means you are not just setting the vision but also actively involved in the day-to-day operations, ensuring seamless delivery of all People Operations and Reward initiatives.
• Your primary responsibilities will encompass the strategic design, implementation, and ongoing management of UpGuard's global total rewards strategy. This includes developing competitive and equitable compensation structures, incentive plans, and recognition programs that attract, retain, and motivate top talent in the cybersecurity industry.
• You will also be responsible for overseeing and enhancing our global benefits programs. This involves benchmarking against industry standards, identifying innovative and cost-effective benefits that meet the diverse needs of our international workforce, and ensuring clear communication and accessibility of these offerings.
• A critical aspect of this role is ensuring compliance with all relevant employment laws and regulations across our various global locations. You will be the guardian of our employment infrastructure, proactively identifying and mitigating risks, and ensuring our policies and practices are up-to-date and legally sound.
• You will drive the continuous improvement of our People Operations systems and processes. This includes evaluating and optimizing our HRIS, payroll, and other People Tech stack to enhance efficiency, data accuracy, and user experience for both employees and the People team.
• Developing and implementing robust performance management frameworks and competency development programs will be key to driving both individual and organizational performance. You will work closely with leadership to ensure these programs are aligned with business objectives and support career growth.
• This role demands a proactive approach to identifying and addressing operational challenges. You will be expected to analyze data, generate insights, and propose data-driven solutions to enhance the effectiveness and efficiency of the People function.
• You will collaborate closely with cross-functional teams, including Finance, Legal, and IT, to ensure seamless integration of People Operations initiatives with broader business strategies and systems.
• Leading and mentoring your team of People Operations Specialists is paramount. You will foster a collaborative and high-performing team environment, providing guidance, development opportunities, and ensuring the successful execution of team objectives.
• You will be a key contributor to the People & Culture team's strategic planning, bringing your expertise in reward, benefits, and operations to help build the foundational elements that enable UpGuard's continued global expansion.
• This is a hands-on role where you will be deeply involved in the details, from managing complex compensation cycles to ensuring the smooth administration of benefits enrollment and resolving operational queries.
• You will champion best practices in People Operations and Reward, staying abreast of emerging trends and technologies to ensure UpGuard remains at the forefront of employee experience and operational excellence.
• Ultimately, your success will be measured by your ability to create and maintain a world-class employment infrastructure that supports UpGuard's mission, fosters a positive and productive work environment, and drives sustainable business growth.

🎯 Requirements

• Proven experience in designing and implementing comprehensive total rewards strategies, including compensation, benefits, and incentive programs, preferably within a fast-paced technology environment.
• Strong understanding of global employment law and compliance requirements, with the ability to navigate complex regulatory landscapes.
• Demonstrated experience in leading and developing People Operations functions, including HRIS management, payroll oversight, and process optimization.
• Excellent analytical and problem-solving skills, with the ability to leverage data to inform strategic decisions and drive operational improvements.
• Strong leadership and team management capabilities, with a track record of mentoring and developing direct reports.
• Experience with HR technology and systems, including HRIS, payroll, and benefits administration platforms.

🏖️ Benefits

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Professional development and learning opportunities.
• Opportunity to work in a dynamic and fast-growing global tech company.
• Collaborative and supportive team culture.

Skills & Technologies

Onsite

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UpGuard, Inc.

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About UpGuard, Inc.

UpGuard provides cybersecurity posture and third-party risk management software that continuously monitors internet-facing assets, detects misconfigurations, and scores vendor risk. Its SaaS platform combines automated scanning, data-leak detection, and workflow tools to help enterprises prevent breaches and comply with regulations. Founded in 2012 in Sydney, Australia, the company serves Fortune 500 and government clients worldwide from headquarters in Mountain View, California.

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