This job has expired

This position was posted on June 24, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Head of Risk Operations

Tilth

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end non-customer-facing risk operations at Tilt, overseeing fraud prevention, dispute resolution, mail and refund processing, and other back-office workloads to ensure regulatory compliance and operational excellence.
• Own the people, workflows, vendor stack, and automation strategy to scale efficiency without proportional headcount growth, while maintaining high accuracy and quality in high-volume, regulated work.
• Partner with Compliance, Legal, Product, and Engineering teams to translate regulatory requirements into operational practice and defend the control environment during audits and exams.
• Develop team leads and analysts, establish performance metrics and SLAs, and drive automation and AI-enabled tooling to reduce manual review and improve dispute win rates and cycle times.
• Serve as the executive-facing voice of Risk Operations, translating operational insights into strategic tradeoffs for leadership and ensuring the function remains exam-ready and defensible.

🎯 Requirements

• 8+ years in fraud, disputes, and overall risk operations, including 3+ years leading teams — ideally including managing managers.
• Deep, practical knowledge of consumer protection regulation as it applies to operations: FCRA credit disputes, Reg Z and Reg E transaction disputes, and back-office obligations (SCRA, bankruptcy, deceased handling, proof of authorization).
• A track record of building and scaling operations through process and automation, not just headcount.
• Strong command of fraud typologies across card, ACH, and P2P — ATO, identity fraud, payments fraud, abuse, social engineering.
• Comfort operating on data: able to set and interpret operational metrics, work with SQL/BI outputs, and hold the team to a single source of truth.
• Proven success partnering with Compliance, Legal, Product, and Engineering, and communicating risk and tradeoffs to executives.

🏖️ Benefits

• Virtual-first teamwork with WFH office reimbursement for remote collaboration across 14 countries and 12 time zones.
• Competitive pay and generous equity packages reflecting Tilt’s focus on potential and impact.
• Complete support with flexible health plans at every premium level and substantial subsidies meeting global standards.
• Visibility and direct exposure to leadership team, where good ideas travel quickly and growth follows contributions.
• Paid global onsites twice yearly for team reconnection through shared experiences like kayaking or mountain trips.
• Impact recognized through growth opportunities tied to contributions, not rigid promotion timelines.

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Tilth

Visit Website

About Tilth

Tilth provides a unified platform that automates bookkeeping, payroll, bill pay, and tax preparation for modern ecommerce and DTC brands. It ingests data from Shopify, Amazon, Stripe, and banks, then produces GAAP-compliant financial statements, cash-flow forecasts, and investor-ready reports in days instead of months. The company combines software with a dedicated finance team to handle daily bookkeeping, monthly closes, and sales-tax filings, eliminating spreadsheets and manual reconciliations. Designed for fast-scaling companies, Tilth delivers real-time dashboards, scenario planning, and CFO-level insights so founders can focus on growth rather than back-office tasks.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.