Head of Risk Operations

Airwallex (UK) Limited

Job Overview

Location

SG - Singapore

Job Type

Full-time

Full Job Description

📋 Description

• Lead a global team responsible for defining procedures and delivering operational excellence across new client onboarding, periodic review, and in-life behavior.
• Ensure that Airwallex champions high standards for integrity, judgment, and documentation in all aspects of risk operations.
• Own the vision, strategy, and execution for Risk Operations.
• Build, lead, and develop a high-performing globally distributed team.
• Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience, and cost efficiency.
• Create a repeatable and scalable operating rhythm, including clear OKRs.
• Take a data-driven approach to performance management.
• Strike the right balance between risk, customer experience, and commercial impact, ensuring timely, high-quality decision making and communications.
• Drive continuous improvement in the quality of procedures, playbooks, and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering.
• Ensure that Airwallex continues to improve the quality and consistency of documentation.
• Lead AI transformation of the Risk Operations team.

🎯 Requirements

• Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business.
• Proven track record of scaling Risk Operations (at least 2 of Payments, Issuing, and Credit) across multiple geographies, and of building globally consistent performance.
• Background in Fraud Ops and ATO risk control.
• Strong commercial and analytical judgment — comfortable framing decisions in unit economics, scalability, and return on investment.
• Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority.

🏖️ Benefits

• Opportunity to work with a global team of over 2,300 people across 27 offices.
• Competitive salary and benefits package.
• Professional development and growth opportunities.
• Collaborative and dynamic work environment.
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.
• Flexible working arrangements, including remote work options.
• Comprehensive health and wellness programs.
• Employee assistance programs.
• Paid time off and holidays.
• Access to Airwallex's employee network and community.
• Opportunities to participate in company-sponsored events and activities.
• Discounts on Airwallex's products and services.
• Access to Airwallex's employee recognition and rewards program.

📍 Location

• The role will be based in either London or Singapore.
• The team is a global 1LOD team responsible for the Acquiring, Issuing, and Credit Risk domains.
• The team handles cases and investigations across product domains, working closely with 2LOD and Commercial teams to ensure that Airwallex operates within its risk appetite.
• The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience.

Skills & Technologies

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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