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This position was posted on January 28, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Healthcare Documentation

Abby Care

Job Overview

Location

Manila

Job Type

Full-time

Full Job Description

📋 Description

• Join Abby Care, a mission-driven organization dedicated to revolutionizing family caregiving by providing paid opportunities and essential support to unpaid family caregivers. We are at the forefront of tackling a critical societal challenge, empowering millions of Americans who dedicate themselves to caring for loved ones without adequate resources. Our innovative tech-powered platform aims to deliver efficient care, enhance health outcomes, and ensure a best-in-class experience nationwide.
• As a Healthcare Documentation Specialist, you will play a pivotal role in ensuring the smooth and compliant onboarding of families and caregivers onto our platform. This role is crucial for maintaining the integrity of our operations and facilitating the delivery of essential care services.
• Your primary responsibility will be to meticulously collect, verify, and track all necessary documentation from both families and caregivers. This includes, but is not limited to, identification documents, proof of residency, certifications, and health records, ensuring each piece of information meets our stringent standards and regulatory requirements.
• You will be the primary point of contact for families and caregivers navigating the documentation process, providing clear, empathetic, and efficient guidance. This involves making and receiving a significant volume of calls daily, estimated between 50-70, requiring exceptional communication skills and a patient demeanor.
• A key aspect of this role is ensuring the accuracy, completeness, and compliance of all submitted documents with relevant state and federal regulations, including Medicaid and Medicare guidelines. You will be responsible for proactively tracking document expirations and initiating timely reminders to ensure continuous compliance and uninterrupted care.
• This position requires a proactive approach to problem-solving, identifying potential issues in documentation and working collaboratively to resolve them swiftly. You will act as a bridge between families, caregivers, and our internal teams, ensuring seamless communication and coordination.
• You will work closely with our Onboarding, Credentialing, and Family Support teams to guarantee a cohesive and positive experience for everyone involved. Your ability to maintain organized records, manage a high volume of tasks, and contribute to process improvements will be vital to our collective success.
• This role offers a unique opportunity to make a tangible impact on the lives of families by enabling them to receive the care they need and deserve. You will be instrumental in building trust and ensuring that Abby Care operates with the highest standards of professionalism and care.
• The ideal candidate will possess a keen eye for detail, exceptional organizational skills, and the ability to thrive in a fast-paced, dynamic environment. Your commitment to accuracy and compliance will directly contribute to our ability to serve vulnerable populations effectively.
• We are looking for individuals who are not only skilled in administrative and customer service tasks but also deeply aligned with our core values: Families First, Urgency with Precision, Relentlessly Resourceful, Purpose with Positivity, and Driven to Redefine What’s Possible.
• By ensuring all documentation is in order, you are directly contributing to our mission of making family care accessible and sustainable, empowering caregivers and improving the lives of those receiving care. This role is more than just administrative; it's about facilitating care and supporting families during critical times.
• You will be expected to maintain a high level of professionalism, empathy, and efficiency in all interactions, whether via phone, text, or email. Your ability to clearly articulate complex information and guide individuals through potentially challenging processes will be highly valued.
• This is a full-time, remote position operating on a Monday to Friday schedule, 9:00 AM - 5:00 PM EST, offering flexibility while demanding dedication to our mission.
• Embrace the opportunity to be part of a rapidly growing, mission-driven company supported by top VCs and partnered with leading healthcare organizations. Your contribution will be instrumental in scaling our impact across the country.
• We believe in fostering a supportive and collaborative work environment where every team member feels valued and empowered to contribute their best work. Your role as a Healthcare Documentation Specialist is fundamental to our operational excellence and our ability to fulfill our ambitious mission.
• This role requires a strong understanding of healthcare terminology and processes, coupled with the ability to adapt to new systems and workflows quickly. Your commitment to continuous learning and process improvement will be essential as we evolve and expand our services.
• Ultimately, you will be a key player in ensuring that Abby Care can efficiently and effectively deliver on its promise to support family caregivers and the loved ones they care for, making a real difference in the healthcare landscape.

🎯 Requirements

• Associate or Bachelor's degree in a healthcare-related field or equivalent practical experience.
• Proven experience in customer service, administrative support, or healthcare operations, with a strong emphasis on handling documentation and client interactions.
• Prior authorization experience and a demonstrated understanding of the healthcare industry are highly preferred.
• Excellent verbal and written communication skills, with the ability to convey information clearly, concisely, and empathetically.
• Strong attention to detail and exceptional organizational skills, essential for accurate documentation review and record-keeping.
• Ability to manage a high volume of inbound and outbound calls (50-70 per day) in a fast-paced environment while maintaining professionalism and efficiency.
• Familiarity with HIPAA, Medicaid, and Medicare regulations, as well as general healthcare documentation standards.
• Experience with CRM systems, reporting tools, shared drives, and document tracking systems.
• Ability to perform repetitive tasks accurately and consistently while meeting strict deadlines.
• A proactive process improvement mindset and a focus on operational efficiency.

🏖️ Benefits

• Competitive compensation packages designed to reflect the value and impact of your work.
• Eligibility for an annual company performance bonus, rewarding team contributions to our success.
• Generous paid time off: 15 days annually to recharge and maintain work-life balance.
• 10 paid US company holidays to observe national holidays.
• Opportunities for team bonding through various activities and an annual company retreat.
• Company-issued laptop provided to ensure you have the necessary tools to succeed in your role.
• Significant growth opportunities to build leadership skills and gain experience working with diverse teams across US markets.

Skills & Technologies

Remote

Degree Required

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Abby Care

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About Abby Care

Abby Care is a care-services company based in the U.S. that helps families of children with special needs or medical conditions to get paid for caregiving through Medicaid programs. It trains family caregivers at no cost, handles the Medicaid paperwork, and supports caregivers with resource navigation, virtual/hybrid training, personalized care plans, and community support. The service is available in several states (e.g. Colorado, Indiana, Pennsylvania, Florida, Massachusetts) and aims to bring hospital-level standards of care into the home.

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