Home-Based HR Associate Scheduler

📋 Description

• • Own the heartbeat of a fast-growing U.S. healthcare brand by ensuring every caregiver shift is filled, every patient is cared for, and every caregiver feels supported from day one.
• • Build and lock the two-week master schedule every Wednesday by personally calling and texting caregivers, persuading them to accept open shifts while matching each caregiver’s skills, preferences, and certifications to the exact client requirements—whether that means comfort with pets, smokers, or specialized medical needs.
• • Serve as the first and most trusted point of contact for 100+ caregivers; cultivate genuine rapport so they answer your calls first, swap shifts for you willingly, and refer friends to join the team.
• • Conduct pre-shift electronic COVID-19 health screenings to confirm every caregiver is fit, symptom-free, and cleared to work—protecting vulnerable patients and upholding the company’s zero-tolerance safety standard.
• • Proactively chase and collect expiring credentials—CPR cards, CNA licenses, background checks, TB tests—before they lapse, maintaining 100 % compliance dashboards that auditors love and caregivers appreciate.
• • Troubleshoot last-minute cancellations, no-shows, and emergencies with calm, creative solutions: re-route available staff, negotiate shift swaps, or escalate to management while keeping clients and caregivers informed in real time.
• • Run periodic caregiver satisfaction surveys, analyze results, and recommend process tweaks that reduce turnover and boost engagement scores.
• • Partner with HR and Recruitment to onboard new hires: schedule orientation sessions, prepare digital welcome packets, and ensure new caregivers are added to the scheduling system with correct pay rates and service territories.
• • Maintain crystal-clear documentation in Microsoft Excel, Google Sheets, and the internal scheduling platform—every shift change, caregiver note, and client preference is logged, searchable, and audit-ready.
• • Deliver white-glove service to internal stakeholders: provide daily coverage reports to Operations, flag high-risk open shifts to Clinical, and share caregiver feedback with Training so curricula evolve with real-world needs.
• • Champion a culture of continuous improvement by suggesting automations, template upgrades, or communication shortcuts that shave minutes off each scheduling cycle and free you to focus on relationship-building.
• • Represent the company’s “people-first” ethos in every interaction—your upbeat tone, empathy, and solution-oriented mindset turn routine scheduling calls into moments that make caregivers feel valued and patients feel safe.