Job Overview
Location
Work From Home – PH
Job Type
Full-time
Category
Software Engineering
Date Posted
April 6, 2026
Full Job Description
đź“‹ Description
- • As a Home-Based Inside Sales Support professional at Delegate CX Inc., you will be a crucial link between our clients' sales teams and their customers, ensuring seamless order processing and exceptional client service. This role is fundamental to maintaining operational efficiency and client satisfaction for a growing US-based business within the waterworks industry, specifically pipe product manufacturing. You will be empowered to leverage your organizational and communication skills to directly impact the sales cycle, ensuring accuracy and timeliness in every transaction.
- • Your day-to-day responsibilities will encompass a wide range of critical tasks designed to support the inside sales team and manage the order lifecycle. This includes meticulously processing all incoming orders received via email or directly from inside sales representatives, ensuring no order falls through the cracks. A significant part of your role will involve managing Electronic Data Interchange (EDI) imports and handling any failed orders within the Oracle system, requiring a keen eye for detail and problem-solving capabilities. You will act as the primary point of contact for all order-related inquiries, relaying questions about pricing, product details, and expired quotes to the designated inside sales representative, thereby facilitating clear and efficient communication.
- • Maintaining the integrity of the sales process will be paramount. This involves diligently updating and maintaining accurate notes on all pending orders within Oracle, providing a clear and up-to-date status for all stakeholders. Furthermore, you will be expected to develop and maintain a comprehensive understanding of the company's product catalog, including memorizing part numbers and other relevant product identifiers, to accurately assist with order processing and customer inquiries. A key responsibility is to meticulously verify customer pricing on all processed orders against the official company quotations, preventing discrepancies and ensuring financial accuracy. You will also be tasked with requesting and implementing specific part numbers and special pricing into the Oracle system, requiring precision and adherence to established procedures.
- • To ensure timely delivery and client satisfaction, you will coordinate order fulfillment and ship dates with various internal departments, proactively tracking and following up on any late orders to mitigate delays. Your role extends to preparing an invoice error report for the accounting department, highlighting any discrepancies or issues that require attention. You will also be expected to attend weekly and monthly meetings as assigned, contributing to team discussions and staying informed about company objectives and client needs. This role also involves performing other duties and responsibilities analogous to the foregoing, demonstrating flexibility and a willingness to support the team wherever needed.
- • This role offers a unique opportunity to gain in-depth knowledge of the waterworks industry and the intricacies of sales operations within a BPO environment. You will develop advanced proficiency in using CRM systems like Oracle and enhance your analytical and problem-solving skills by navigating complex order scenarios. The position is ideal for someone looking to build a stable career in a supportive, growth-oriented company that values its employees and invests in their development. You will become an integral part of a team that is dedicated to providing exceptional service and driving business success for its clients.
- • Delegate CX Inc. is a leading BPO company committed to helping growth-focused small and medium-sized businesses in the United States find exceptional global talent. Our core belief is in fostering growth and simplifying the hiring process, particularly for businesses in the promotional products industry. We pride ourselves on a people-centered culture that emphasizes personal and professional development, making it an exciting place for enthusiastic over-achievers. You will be joining a company that truly believes in what it does and is dedicated to bringing passion and customer focus to every aspect of its operations.
- • The team you will be joining is part of a dynamic BPO environment that supports US-based clients. You will work remotely, collaborating with colleagues and clients across different time zones. The company culture is built on the principles of growth, support, and continuous learning, encouraging a positive and productive work atmosphere. You will have the opportunity to interact with a diverse range of professionals and contribute to the success of businesses looking to scale their operations through effective talent acquisition and management.
- • This position offers a chance to significantly enhance your skills in order processing, CRM management, and client communication within a remote work setting. You will gain valuable experience in a specialized industry and develop a strong understanding of business operations. The role provides a clear career path within Delegate CX, with opportunities for advancement and further training. By excelling in this role, you will contribute directly to client success and build a rewarding career in the outsourcing industry, all while enjoying the flexibility of a home-based position.
🎯 Requirements
- • Bachelor’s degree in Marketing, Communications, Business Administration, or any related field.
- • 1-3 years of experience in Sales, Customer Service, Marketing, or direct promotional sales.
- • Strong verbal, written, and English communication skills, with the ability to communicate effectively with US-based clients and internal teams.
- • Proficient with Microsoft Suite (Word, PowerPoint, Excel, Outlook) and Google Suite (Google Sheets, Gmail, etc.).
- • Experience with Customer Relationship Management (CRM) tools such as Oracle, Salesforce, or NetSuite is required; basic Excel skills are mandatory, with intermediate skills or knowledge of pivot tables being helpful.
- • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours, specifically 8:00 AM - 5:00 PM PST (US).
🏖️ Benefits
- • Salary Range: PHP 30,000 - 35,000
- • Permanent work-from-home setup.
- • Company equipment provided.
- • Internet stipends upon hiring.
- • HMO Coverage.
- • Paid Time Off (PTO) credits and service incentive leaves.
- • Major spring and winter company live events.
- • Monthly employee appreciation virtual events.
- • Company-provided career skills training courses.
- • A company culture focused on personal and professional growth.
Skills & Technologies
PHP
Spring
Onsite
Degree Required
About Delegate CX Inc.
Delegate CX Inc. is an offshore staffing company that supplies fully managed customer experience teams for fast-growing e-commerce and SaaS brands. It recruits, trains, and embeds English-speaking support agents who work remotely from the Philippines under the client’s brand voice and processes. The firm handles performance management, QA, and workforce scheduling while the client retains day-to-day control. Services span live chat, email, voice, social media, and technical support, designed to cut labor costs and scale 24/7 coverage. Founded in 2021, it is headquartered in Austin, Texas, with operations offices in Manila.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
