HR Onboarding Specialist (12-Month Contract)

📋 Description

• • Coordinate end-to-end onboarding and offboarding processes for supported employees, collaborating with global internal teams including Immigration and Payroll, as well as external service providers.
• • Serve as a regional HR expert to clients, providing expert guidance on international payroll, benefits, expense reporting, and other HR-related matters.
• • Manage client relationships in partnership with the client services team to ensure consistent, high-quality service delivery.
• • Drive employee satisfaction by delivering a customer-centric HR experience with sincerity and professionalism, maintaining a strong service mindset.
• • Ensure timely onboarding and adherence to client SLAs for resolution times to maximize client satisfaction.
• • Maintain, audit, and update all HR records including personal information, employment contracts, onboarding documents, offboarding paperwork, and job-specific data.
• • Ensure full compliance with local employment laws in all HR processes and proactively notify relevant teams of any compliance gaps or required rectifications.
• • Stay informed about applicable Collective Agreements and collaborate with internal teams to ensure organizational compliance.
• • Partner with internal teams such as Knowledge Base and Product Development to provide regional HR expertise and contribute to system improvements.
• • Proactively identify potential operational issues, conduct root cause analysis, and escalate findings to appropriate teams with recommended resolutions.
• • Assist in training and onboarding new team members to ensure consistent delivery of HR processes and standards.
• • Support broader business needs as a high-growth company, contributing across functions as required while maintaining focus on HR excellence.
• • Utilize Google and Microsoft Office Suite to manage HR data, documentation, and communication with precision and efficiency.
• • Maintain accurate, up-to-date documentation for all HR activities to support audit readiness and regulatory compliance.
• • Demonstrate empathy, honesty, and an approachable demeanor when interacting with employees and clients across diverse cultural contexts.
• • Apply advanced knowledge of employment law to guide decisions and mitigate legal risk in HR operations.
• • Handle conflicts with professionalism and resolve issues promptly while preserving positive relationships with employees and clients.
• • Exhibit exceptional organizational skills, attention to detail, and the ability to assimilate complex information quickly.
• • Communicate clearly and effectively in English, both verbally and in writing, to internal and external stakeholders.
• • Contribute to a culture of inclusion and continuous improvement by embracing Pebl’s core values and supporting global team collaboration.