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This position was posted on January 25, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

HR Solutions Specialist

TOWNE PARK

Job Overview

Location

Remote Office

Job Type

Full-time

Full Job Description

📋 Description

• **Join Towne Park and Make a Difference: Be Our HR Solutions Specialist (Remote)**
• At Towne Park, we believe that a career is more than just a job; it's an opportunity to make a tangible impact and create smiles every day. As a leading hospitality services company, our core mission is to deliver exceptional experiences that brighten the days of millions of patients, visitors, and guests we proudly serve nationwide. Whether it's providing compassionate service that eases a patient's anxiety, creating a memorable experience for a traveler in a new city, or supporting a colleague, every interaction is a chance to make a positive impact. This role as an HR Solutions Specialist is pivotal in upholding our commitment to excellence and ensuring our internal teams have the support they need to thrive.
• In this dynamic, remote role, you will be the first point of contact for a wide range of HR-related inquiries, serving as a crucial link between our associates, managers, and the centralized HR function. Your primary focus will be on delivering unparalleled customer service, maintaining the accuracy and integrity of our HR data, and proactively identifying opportunities to enhance the associate experience. You will be instrumental in navigating and resolving complex HR issues, ensuring compliance with company policies, and contributing to the overall operational efficiency of our HR department.
• *Key Responsibilities and Impact:**
• **Provide Expert HR Support:** You will be the go-to resource for associates, managers, and HR teams, offering timely and effective responses to inquiries concerning company policies, procedures, and ethical guidelines. This involves establishing and nurturing strong, positive relationships by delivering prompt, accurate, and helpful guidance on a variety of HR matters.
• **Issue Resolution and Escalation:** You will actively track, investigate, and resolve a broad spectrum of HR-related issues. This includes, but is not limited to, inquiries about benefits enrollment and administration, payroll discrepancies, time management policies, system access requests, and general HR questions. Your ability to strategically prioritize and apply your policy expertise will be crucial, especially when handling executive-level, high-visibility, or complex cases such as final pay disbursements, leave of absence requests, and position changes.
• **Enhance Associate Experience:** Proactively develop and implement solutions that improve the overall associate experience. This means not only answering questions but also identifying root causes of recurring issues and proposing improvements to processes and procedures to enhance efficiency and satisfaction.
• **Managerial Guidance and Support:** You will empower managers by providing clear guidance, problem-solving support, and directing them to relevant resources such as job aids, links, and training materials. Your insights will help managers navigate HR policies and procedures effectively.
• **Policy Interpretation and Escalation:** Interpret complex HR policies and address associate and manager questions with clarity and confidence. You will know when to escalate issues to the Senior HR Manager, Field HR Leadership, or other subject matter experts, ensuring that all inquiries are handled at the appropriate level of expertise.
• **Uphold Ethical Standards:** Consistently uphold and promote adherence to Towne Park's company policies, procedures, and ethical standards in every HR interaction, reinforcing our commitment to integrity and fairness.
• **Ensure HR Data Integrity and Maintenance:** Meticulously review, process, and create workforce-related employment actions, ensuring the highest level of accuracy and integrity. You will identify the need for employment actions and ensure their timely and compliant entry into our HR systems, adhering to all regulatory, procedural, and policy requirements.
• **Maintain HR Records and Databases:** Diligently maintain and update HR records and databases, guaranteeing data integrity, confidentiality, and compliance. This includes accurate entry and approval of transactions within the HRIS (Human Resources Information System), ensuring compliance with onboarding documentation, associate job changes, and pay-related information.
• **HR Reporting and Analysis:** Generate and analyze HR reports as needed to track key performance metrics, identify trends, and ensure ongoing compliance with labor laws and company policies.
• **Compliance and Legal Support:** Play a key role in managing unemployment claims by submitting and verifying information, reviewing decisions, and coordinating attendance for hearings. You will also assist in responding to subpoenas and other legal requests for documentation, ensuring all legal requirements are met.
• **Audit HR Records:** Conduct periodic audits of HR records to ensure ongoing compliance with federal, state, and local employment laws and regulations.
• **Training and Knowledge Sharing:** Assist in training HR team members, associates, and managers on HR-related systems, tools, and procedures. Your efforts will ensure a shared understanding and consistent application of HR practices across the organization.
• This role is ideal for an individual with a strong sense of ownership, a proactive approach to problem-solving, and a genuine passion for delivering exceptional service. If you are driven to find answers, committed to accuracy, and eager to contribute to a positive and efficient HR function, we encourage you to apply and become a vital part of the Towne Park family.

🎯 Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related field, OR equivalent combination of education and experience.
• Three (3) to five (5) years of experience in an HR support, HR generalist, or similar role.
• Proficiency in HRIS systems (Workday experience preferred) and advanced Microsoft Office Suite skills (Excel, Word, Outlook).
• Excellent written and verbal communication skills, with the ability to clearly articulate complex information to diverse audiences.
• High level of personal accountability, intellectual curiosity, and a strong desire to own issues through to final completion with minimal supervision.

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Company-paid basic life and AD&D insurance, along with short-term and long-term disability coverage.
• 401k retirement savings plan with company contributions.
• Generous Paid Time Off (PTO) accrual and 6 paid holidays annually, plus 4 floating holidays.

Skills & Technologies

Remote

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TOWNE PARK

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About TOWNE PARK

Towne Park is a leading provider of hospitality services, specializing in parking management, valet services, and shuttle transportation for hotels, resorts, healthcare facilities, and commercial properties. Founded in 1988, the company has grown to operate in numerous locations across the United States and Canada. Towne Park focuses on delivering exceptional guest experiences through well-trained staff, advanced technology, and a commitment to operational excellence. Their services aim to enhance property value, improve customer satisfaction, and streamline operations for their clients. They offer a comprehensive suite of solutions designed to meet the diverse needs of the hospitality and real estate industries, ensuring efficient and professional service delivery.

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