Job Overview
Location
Montreal Office
Job Type
Full-time
Category
Marketing
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Manage a high-volume portfolio of immigration files from client intake through government submission and final decision, ensuring timely and accurate processing
- • Serve as the primary point of contact for clients, providing clear, professional, and warm communication via digital channels to answer questions and guide them through requirements
- • Use the firm’s proprietary operations dashboard and AI-enhanced client portal to track case status, monitor deadlines, and respond to client inquiries — eliminating reliance on email threads and manual tracking
- • Collect, review, and verify client-submitted documentation for accuracy and completeness, preparing comprehensive submission packages for legal review
- • Coordinate directly with supervising attorneys to escalate complex legal issues with full context, enabling swift and informed legal action
- • Identify and resolve bottlenecks in case workflows; proactively unblock stalled files by determining root causes and implementing corrective actions
- • Flag repetitive or manual tasks within the workflow and propose automation opportunities to improve efficiency and reduce administrative burden
- • Maintain strict compliance with immigration regulations and internal quality control standards while ensuring all client files meet submission readiness criteria
- • Collaborate with the legal team to ensure consistency in documentation, client messaging, and procedural adherence across all cases
- • Leverage real-time performance metrics displayed in the operations dashboard to self-manage workload, prioritize tasks, and meet clear, measurable targets
- • Contribute feedback on system improvements, tool enhancements, and process optimizations based on daily operational experience
- • Work within a technology-driven environment that replaces spreadsheets and sticky notes with AI-powered tools designed to reduce busywork and increase client impact
- • Support the firm’s mission of delivering high-quality immigration services to thousands of clients annually through citizenship, express entry, work permits, family sponsorship, and criminal inadmissibility cases
- • Maintain confidentiality and professionalism in handling sensitive personal and legal information across all client interactions
🎯 Requirements
- • Organized and detail-oriented with a proven ability to manage multiple high-stakes files without errors or missed deadlines
- • Strong written communication skills in English, with the ability to explain complex immigration processes in clear, empathetic, and professional language
- • Comfortable using digital case management systems, CRMs, or dashboards; experience with AI tools like ChatGPT or Claude is a bonus
- • Fast learner with the ability to quickly master new domains, including Canadian immigration law and procedures
- • Ability to work independently while maintaining alignment with legal team priorities and quality standards
- • Bilingual (English/French) is an asset but not required
🏖️ Benefits
- • Competitive compensation
- • Hybrid work model with options in Montreal, QC or Toronto, ON
- • Group benefits including extended health care, telehealth, dental, and vision coverage
- • Paid time off
- • Access to modern, AI-enhanced client portal and real-time operations dashboard
- • Career growth opportunities within a firm actively investing in technological innovation
Skills & Technologies
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About Campbell Cohen LLP
Campbell Cohen LLP is a Canadian immigration law firm founded in 1994 with headquarters in Montreal and offices across Canada. The firm specializes in temporary and permanent residence applications, skilled worker, family sponsorship, business immigration, citizenship, and inadmissibility cases. Its team of lawyers and licensed consultants provides legal representation before Immigration, Refugees and Citizenship Canada and the Immigration and Refugee Board. The company operates the information portal canadavvisa.com, offering free tools such as eligibility assessments, processing time trackers, and policy updates to help individuals and employers navigate Canadian immigration processes.
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