Implementation Advisor

HighLevel Inc.

Job Overview

Location

Mexico

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary subject matter expert on software-driven business growth, guiding clients through the strategic implementation of HighLevel’s AI-powered business operating system.
• Lead end-to-end onboarding for new customers, utilizing detailed playbooks to ensure seamless adoption, configuration, and integration of HighLevel’s platform into clients’ existing workflows.
• Diagnose client business processes and identify opportunities for automation, efficiency gains, and scalability using HighLevel’s 250+ microservices and integrated tools.
• Build and maintain trusted advisory relationships with agency owners, entrepreneurs, and SMBs to understand their unique operational challenges and align HighLevel’s capabilities to their goals.
• Drive customer success by monitoring implementation progress, addressing adoption barriers, and ensuring clients achieve measurable outcomes such as increased leads, conversations, and revenue.
• Collaborate cross-functionally with product, support, and engineering teams to relay customer feedback, report bugs, and advocate for feature enhancements based on real-world usage patterns.
• Deliver training sessions and educational content tailored to diverse client skill levels, enabling non-technical users to confidently navigate and leverage HighLevel’s automation and CRM functionalities.
• Maintain deep familiarity with HighLevel’s platform architecture, including its handling of 4 billion daily API hits and 2.5 billion message events, to provide accurate technical guidance during implementation.
• Document and refine onboarding playbooks based on client feedback and evolving platform updates, ensuring consistency and scalability across a global customer base of over 1 million businesses.
• Track and report key implementation metrics such as time-to-value, feature adoption rates, and customer satisfaction scores to improve overall onboarding effectiveness.
• Act as a liaison between HighLevel and its global user community, representing customer needs internally while communicating platform updates and best practices externally.
• Support clients across 150+ countries, adapting communication and implementation strategies to accommodate regional business practices, time zones, and language preferences.
• Maintain compliance with data privacy and security standards when handling client data, given the platform’s management of 250 terabytes of distributed data and 1 million domain names.
• Proactively identify upsell and expansion opportunities by recognizing when clients are ready to adopt additional modules or advanced features within the HighLevel ecosystem.
• Participate in continuous learning initiatives to stay current with evolving AI, automation, and CRM trends that impact small business operations globally.

🎯 Requirements

• Proven experience in software implementation, customer onboarding, or business process consulting
• Demonstrated ability to explain complex technical systems to non-technical users
• Strong understanding of CRM, automation, and digital marketing tools
• Excellent communication and relationship-building skills across diverse cultural contexts

🏖️ Benefits

• Remote-first work environment with global team collaboration
• Opportunity to impact over 1 million businesses worldwide
• Access to cutting-edge AI-powered business platform for personal and professional use
• Competitive compensation and performance-based incentives

Skills & Technologies

Remote

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HighLevel Inc.

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About HighLevel Inc.

HighLevel Inc. provides an all-in-one SaaS platform that consolidates marketing, sales and CRM tools for agencies and small businesses. The cloud software unifies landing pages, email and SMS campaigns, funnels, pipeline management, appointment scheduling, reputation management, two-way messaging, automation workflows, analytics and white-label capabilities. Designed to replace fragmented point solutions, it lets agencies resell the platform under their own brand, manage multiple client sub-accounts from a single dashboard and scale recurring revenue. Founded in 2018, the company is headquartered in Dallas, Texas, and serves tens of thousands of agencies worldwide.

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