Implementation Consultant

📋 Description

• • Own the end-to-end implementation of Ada’s AI-powered customer service platform for enterprise clients, translating complex business needs into elegant, scalable solutions that redefine how millions of consumers experience support.
• • Partner directly with Fortune 500 and high-growth brands to design conversational AI strategies that cut resolution times from days to seconds, boost CSAT by double digits, and unlock 24/7 global service without ballooning headcount.
• • Lead discovery workshops with stakeholders across support, product, marketing, and engineering to map customer journeys, identify automation opportunities, and prioritize use-cases that deliver the fastest ROI and the greatest brand impact.
• • Configure and customize Ada’s natural-language engine, decision trees, and integrations (CRM, OMS, ticketing, telephony, knowledge bases) to create seamless hand-offs between bots and human agents—ensuring every interaction feels personal, on-brand, and effortless.
• • Build and deliver tailored training programs that empower client admins, content writers, and analysts to own and evolve their AI agents long after go-live, embedding a culture of continuous optimization and data-driven decision making.
• • Develop detailed project plans, success metrics, and risk-mitigation strategies; manage multiple concurrent implementations across different time zones while keeping cross-functional teams aligned, motivated, and laser-focused on shared outcomes.
• • Translate technical architecture diagrams into plain-language narratives for executives, and turn business requirements into precise technical specs for developers—acting as the trusted bridge between business vision and technical reality.
• • Monitor live deployments via dashboards and real-time analytics, proactively surfacing insights that drive iterative improvements—whether that’s refining intent models, expanding multilingual coverage, or launching proactive outreach campaigns.
• • Collaborate with Ada’s product and engineering teams to beta-test new features, surface customer feedback, and influence the roadmap so that every release makes future implementations faster, smarter, and more delightful.
• • Contribute to Ada’s internal knowledge base and community forums, turning lessons learned into reusable playbooks, code snippets, and design patterns that scale expertise across the entire customer success organization.
• • Champion diversity, equity, and inclusion in every client conversation—ensuring that AI conversations are accessible, culturally aware, and free from bias, so that every end-user feels seen, heard, and respected.
• • Celebrate wins loudly: present joint success stories at industry conferences, co-author case studies with clients, and help Ada’s marketing team showcase measurable impact—from millions in cost savings to transformative customer experiences.