Implementation Manager - Spend

Airwallex (UK) Limited

Job Overview

Location

IL - Tel Aviv

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end delivery of complex Spend and corporate card implementations for enterprise and high-growth customers across EMEA, ensuring on-time, on-scope, and high-quality go-lives.
• Act as a trusted technical advisor to customers and internal teams on integration approaches, system configuration, and solution design for Airwallex’s spend management products.
• Partner with activation, onboarding, and account management teams to translate customer requirements into scalable architectures, particularly for ERP, HRIS, and API-based integrations.
• Collaborate with sales teams during technical discovery to assess customer systems, data flows, and workflows, and recommend best-fit integration blueprints using APIs and third-party connectors.
• Troubleshoot integration hurdles hands-on with customers, guiding them through complex configuration decisions without writing code, focusing on robust and maintainable implementations.
• Serve as a subject matter expert on the broader integration ecosystem, including HRIS and accounting partners, and collaborate with Sales, Product, and external partners to close integration gaps.
• Create and maintain internal documentation, playbooks, and lightweight tooling to enable scalable support for integration-heavy use cases across the team.
• Channel customer feedback and integration pain points into Product and Engineering teams to influence roadmap prioritization and improve implementation outcomes.
• Orchestrate cross-functional teams including Solutions Engineering, Product, Operations, Risk, and external partners (e.g., payment networks, processors, manufacturers) throughout pre-sale, solution design, contract signing, go-live, and early adoption phases.
• Lead steering meetings, write clear status updates, and influence decisions without direct authority, ensuring alignment across commercial, technical, and operational stakeholders.
• Deliver implementations for clients using ERP, accounting, or expense platforms such as NetSuite, SAP, Oracle, and Xero, with deep understanding of associated data flows (GL, cost centres, entities, card feeds).
• Operate from a Tel Aviv office three days per week while providing implementation coverage across EMEA, balancing in-office collaboration with remote stakeholder engagement.
• Maintain a founder-like mindset: move fast with good judgment, dig deep with curiosity, and deliver end-to-end solutions with ownership and humility.
• Leverage AI tools to work smarter and solve problems faster, aligning with Airwallex’s operating principles of innovation, collaboration, and execution.

🎯 Requirements

• Bachelor’s degree in a related field (e.g., Business, Finance, Engineering, Information Systems) or equivalent practical experience
• 5+ years of experience in implementation, onboarding, customer success, or project/program management managing complex, multi-stakeholder technology or financial services implementations
• 4+ years of client-facing delivery or professional services experience in a high-paced environment (e.g., SaaS, fintech, consulting, systems integration, enterprise implementation)
• Proven track record of successfully delivering cross-functional projects with stakeholders from diverse backgrounds including C-level executives, technical teams, and operations
• Exceptional written and verbal communication and presentation skills, including leading steering meetings and influencing without direct authority
• Experience delivering ERP, accounting system, or expense platform implementations (e.g., NetSuite, SAP, Oracle, Xero) with understanding of GL, cost centres, entities, and card feed data flows

🏖️ Benefits

• Opportunity to work with global enterprise clients including Brex, Rippling, Navan, Qantas, and SHEIN
• Collaborative environment with over 2,200 innovative team members across 26 global offices
• Exposure to cutting-edge fintech infrastructure and a US$8 billion valuation company backed by Visa, Mastercard, Sequoia, and Salesforce Ventures
• Fast-paced, high-impact role with real ownership and accelerated learning in a founder-led culture
• Access to AI tools to enhance productivity and problem-solving
• Equal opportunity employer valuing diversity and inclusion

Skills & Technologies

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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