Job Overview
Location
REMOTE
Job Type
Full-time
Category
Customer Success
Date Posted
May 15, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for brokers and employer groups, ensuring clear and consistent communication throughout the implementation lifecycle.
- • Build and maintain strong relationships with brokers and internal teams to drive successful onboarding and ongoing support for group benefit plans.
- • Coordinate all aspects of benefit changes, product updates, carrier documentation, and renewal timelines to ensure seamless transitions for clients.
- • Partner closely with NEP’s Implementation team to facilitate smooth onboarding of new employer groups, including gathering and verifying required documents, census files, plan details, and carrier approvals.
- • Assist in setting up benefit administration systems on Employee Navigator, Ease, Selerix, or Optix, ensuring accurate configuration and data integrity.
- • Track implementation progress across multiple clients and provide timely status updates to brokers, internal stakeholders, and carrier partners.
- • Collaborate with NEP’s Enrollment Operations team to plan and execute enrollment campaigns, including finalizing timelines, assigning counselors, and developing communication materials.
- • Ensure all technology systems, eligibility files, and plan builds are fully aligned and validated prior to enrollment start dates.
- • Support resolution of post-enrollment issues, including data discrepancies, carrier file errors, and system misconfigurations.
- • Provide strategic guidance to brokers on expanding voluntary and ancillary benefit offerings to enhance employee value propositions.
- • Maintain meticulous documentation and organization of client files, carrier correspondence, and internal tracking systems to ensure compliance and audit readiness.
- • Demonstrate a customer-first mindset by proactively identifying and resolving issues before they impact client satisfaction or enrollment outcomes.
- • Work collaboratively across multiple departments, including Implementation, Enrollment Operations, and Carrier Relations, to deliver cohesive and efficient service.
- • Adapt to evolving client needs, platform updates, and regulatory requirements while maintaining high standards of accuracy and timeliness.
- • Prioritize tasks effectively in a fast-paced, remote environment with competing deadlines and multiple stakeholders.
- • Contribute to process improvements by identifying inefficiencies in implementation workflows and proposing actionable solutions.
🎯 Requirements
- • 2–5+ years of experience in employee benefits, voluntary benefits, benefit administration, or insurance account management
- • Experience with Employee Navigator, Ease, Selerix, or other benefits administration platforms preferred
- • High School Degree required
- • Active Life & Health license preferred (or willingness to obtain)
- • Strong communication and relationship-building skills
- • Highly organized with strong attention to detail and ability to manage competing priorities
🏖️ Benefits
- • Company Paid Life Insurance, Long-Term and Short-Term Disability
- • Medical, Dental, Vision and FSA/HSA plans
- • 401(k) with company match
- • Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
- • Generous PTO
- • An awesome team of professionals!
Skills & Technologies
About The Hilb Group, LLC
Insurance brokerage and risk management firm providing commercial and personal lines coverage, employee benefits consulting, and surety services across the United States. Founded in 2009, the company operates through regional offices and specialized divisions to serve mid-market and large corporate clients. Services include policy placement, claims advocacy, loss prevention, compliance support, and customized risk financing strategies. The firm partners with national and specialty carriers to deliver property, casualty, executive liability, and group benefit solutions tailored to industries such as construction, healthcare, real estate, and manufacturing.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
3 months ago
