Job Overview
Location
New York City, NY
Job Type
Full-time
Category
Customer Success
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • As an Implementation Specialist at PermitFlow Inc., you will play a critical role in ensuring successful customer onboarding for mid-market and enterprise accounts, directly contributing to faster project launches, reduced compliance time, and accelerated adoption of AI-driven permitting solutions in the construction industry.
- • You will own end-to-end onboarding for mid-market clients from post-sale handoff to launch, support enterprise implementations by managing specific workstreams, serve as the primary day-to-day customer contact, lead tailored training sessions, coordinate cross-functionally with Sales, Customer Success, Engineering, and Operations, track progress against KPIs, and continuously refine onboarding playbooks and processes.
- • PermitFlow is an applied AI company transforming the $1.6T construction industry by enabling faster permitting, licensing, inspections, and project closeouts through intelligent automation. Backed by over $90M from top-tier investors including Accel, Kleiner Perkins, and Y Combinator, the company is driving reindustrialization across housing, clean energy, infrastructure, and data centers.
- • In this role, you will develop deep expertise in construction permitting workflows, strengthen your project management and stakeholder coordination skills, gain experience in B2B SaaS customer success and implementation, and build a track record of driving product adoption and time-to-value—positioning you for growth into senior implementation or customer success leadership roles.
🎯 Requirements
- • 1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company
- • Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch
- • Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage
- • Strong project management and communication skills, evidenced by running clear customer calls, maintaining onboarding trackers, and escalating risks proactively
🏖️ Benefits
- • Competitive salary and meaningful equity in a high-growth company
- • Comprehensive medical, dental, and vision coverage
- • Flexible PTO and paid family leave
- • Home office & equipment stipend
- • Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
- • In-Office Lunch & Dinner Provided
Skills & Technologies
About PermitFlow Inc.
PermitFlow provides cloud-based software that streamlines building permit applications for construction projects across the United States. The platform automates form completion, submits documents to local jurisdictions, tracks review status, and centralizes communication among architects, contractors, and municipal staff. By digitizing traditionally manual workflows, the company reduces approval times, minimizes errors, and lowers administrative costs for residential, commercial, and industrial developments. Founded in 2021 and headquartered in San Francisco, PermitFlow integrates with project management and CAD tools to give stakeholders real-time visibility into permitting progress.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
2 months ago
