
Job Overview
Location
Remote - US
Job Type
Full-time
Category
Customer Success
Date Posted
April 8, 2026
Full Job Description
đź“‹ Description
- • The Implementation Specialist leads end-to-end customer onboarding for new and existing customers adopting new products, ensuring a smooth transition from sales to live operation of the Silverware platform.
- • Day-to-day responsibilities include managing technical configurations, conducting on-site installations and staff training, providing go-live support, resolving escalations, optimizing time-to-value, translating technical requirements for non-technical users, and maintaining detailed project documentation and schedules.
- • Fullsteam Operations, LLC is a growing provider of vertical software and embedded payments technology with over 1,900 employees, dedicated to helping small and medium-sized businesses thrive through seamless customer experiences and innovative payment solutions.
- • In this role, you will develop expertise in enterprise software implementation, strengthen client relationship management skills, gain hands-on experience with POS systems, and contribute to process improvements that accelerate customer success and satisfaction.
Skills & Technologies
About Fullsteam Operations, LLC
Fullsteam Operations, LLC is a North American supply-chain and logistics technology company headquartered in Birmingham, Alabama. It builds cloud-based software and payments platforms that unify freight audit, carrier management, shipment visibility, and fuel tax reporting for shippers, carriers, and fuel merchants. Operating under brands such as Propel, Axiom, and Diesel, Fullsteam processes billions of dollars in transportation-related payments annually, helping customers reduce costs, automate compliance, and optimize fleet operations across the United States, Canada, and Mexico.
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