Inbound Customer Service Agent – Consumer Relations (Remote)

📋 Description

• • As a Remote Consumer Advocate with ASI/GE Appliances, you will be instrumental in resolving escalated customer service issues, ensuring a high-quality service experience for GE Appliance consumers.
• • You will act as a dedicated advocate, liaising with multiple internal departments to achieve reasonable and satisfactory resolutions for customer concerns.
• • This role offers an excellent pathway for individuals passionate about positively impacting the customer's experience and embarking on an exciting career in consumer relations.
• • The position involves a base rate of $17.00 per hour, with additional incentives based on quality scores, paid weekly.
• • The initial training period requires a full-time commitment of 10 weeks, Monday through Friday, from 8:30 AM to 5:00 PM CST.
• • Post-training, you will work an 8-hour shift within the business hours of 7:00 AM to 6:00 PM CST, Monday through Friday, providing flexibility in scheduling.
• • Upon completion of training, you will leverage multiple Windows-based programs and internal applications to manage and resolve customer issues effectively.
• • A key responsibility is taking ownership of escalated customer concerns, meticulously capturing all facts surrounding complaints, and adhering to outlined resolution steps.
• • You will be responsible for accurate data management and responding to all written inquiries from consumers.
• • Following up with customers via phone, email, or text is crucial to resolve appliance-related concerns and ensure successful case closure.
• • This role requires finding creative solutions and negotiating concessions that are in the best interest of both the customers and GE Appliances.
• • You will interact and coordinate with various internal stakeholders, including zones, dispatchers, and technicians, to ensure the successful resolution of consumer issues.
• • Gathering information from diverse resources and presenting concerns with suggested resolutions to your Team Leader or Team Manager will be a regular part of your duties.
• • Conducting consumer reviews to confirm satisfaction before closing cases is a critical step in the process.
• • Meeting work schedule demands and fulfilling obligations with integrity, compliance, and adherence to company values, processes, and policies is essential.
• • The company culture emphasizes collaboration, innovation, and a commitment to diversity and inclusion, fostering an environment where every individual feels valued and empowered.
• • GE Appliances operates on a trust-based model, offering flexibility to balance individual needs with business requirements, allowing employees to create work arrangements that suit them best.
• • This role is part of a larger mission to create happiness and well-being in every home through exceptional customer service.
• • You will contribute to a culture that celebrates and rewards employees, with clear pathways for career advancement and promotional opportunities.
• • The company is the fastest-growing appliance company in the U.S., powered by creators, thinkers, and makers who believe anything is possible and there's always a better way.
• • The philosophy is built on three simple commitments: coming together, always looking for a better way, and creating possibilities.
• • This position is ideal for individuals seeking a stable, remote role with a reputable company that invests in its employees' growth and well-being.
• • You will be part of a team dedicated to providing outstanding support and building lasting relationships with customers.
• • The role requires a proactive approach to problem-solving and a commitment to delivering exceptional service in every interaction.
• • Opportunities are available for candidates residing in Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.
• • The company is committed to fostering an environment where all voices are heard, valued, and encouraged to contribute, strengthening communities and reflecting the diversity of the communities served.
• • GE Appliances participates in E-Verify to confirm employment authorization.
• • The company is an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or protected veteran status.