Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • Join Penumbra, a pioneering MedTech company at the forefront of developing life-saving technologies, and become an integral part of our mission to improve patient outcomes worldwide.
- • We are seeking a dedicated and customer-centric Customer Service Representative to support our growing operations in the DACH market (Germany, Austria, Switzerland).
- • This is an exciting opportunity to leverage your language skills and passion for exceptional service within a dynamic and innovative environment.
- • Based in our Warsaw office, you will play a crucial role in ensuring our German-speaking customers receive timely, accurate, and empathetic support, fostering strong relationships and contributing to overall customer satisfaction.
- • Your primary responsibility will be to serve as the first point of contact for customers, addressing inquiries, resolving issues, and providing information about Penumbra's groundbreaking medical devices and solutions.
- • You will handle a variety of customer interactions via phone, email, and potentially other digital channels, requiring a proactive and solutions-oriented approach.
- • This role demands a deep understanding of our product portfolio and the ability to communicate complex technical information in a clear and accessible manner to healthcare professionals and other stakeholders.
- • You will be expected to meticulously document all customer interactions, feedback, and issues in our CRM system, ensuring accurate record-keeping and facilitating continuous improvement.
- • Collaborating closely with internal teams, including sales, technical support, and logistics, will be essential to ensure seamless customer experiences and efficient problem resolution.
- • You will actively participate in training sessions to stay updated on new products, services, and company policies, ensuring you are equipped to provide the highest level of service.
- • A key aspect of this role involves identifying opportunities to enhance the customer journey and proactively addressing potential challenges before they arise.
- • You will contribute to building and maintaining Penumbra's reputation for excellence in customer care within the critical DACH region.
- • This position offers a unique chance to grow your career in a fast-paced, globally recognized MedTech organization that is truly making a difference in people's lives.
- • You will be empowered to take initiative, propose improvements to customer service processes, and contribute to a culture of continuous learning and development.
- • Penumbra's commitment to innovation extends to its employee development, offering opportunities for professional growth and advancement.
- • By joining us, you will be part of a team that values collaboration, respect, and a shared dedication to our company's impactful mission.
- • Your role as a Customer Service Representative will directly impact the accessibility and understanding of our life-saving technologies for patients and healthcare providers in Germany, Austria, and Switzerland.
- • You will be instrumental in ensuring that our customers feel valued, supported, and confident in their partnership with Penumbra.
- • This position requires a high degree of professionalism, discretion, and adherence to company standards and regulatory requirements within the medical device industry.
- • You will be a key ambassador for Penumbra, embodying our core values of innovation, teamwork, and initiative in every customer interaction.
- • The Warsaw office provides a vibrant and supportive work environment, fostering a sense of community among our diverse team members.
- • We encourage you to bring your unique perspective and ideas to help us continually refine our customer service strategies and operations.
- • This role is more than just a job; it's an opportunity to contribute to a meaningful cause and be part of a company that is shaping the future of healthcare.
- • You will gain invaluable experience in the highly regulated and rapidly evolving MedTech sector, working with cutting-edge products that have a tangible positive impact.
- • We believe in empowering our employees, providing them with the autonomy and resources needed to excel in their roles and achieve their professional goals.
- • Your dedication to providing outstanding customer service will be recognized and rewarded, as we foster a culture of appreciation and continuous feedback.
- • This is a chance to immerse yourself in a multicultural environment, working with colleagues from around the globe while focusing on a specific, important market.
- • We are looking for individuals who are not only skilled in customer service but also possess a genuine desire to help others and contribute to a company with a strong ethical compass.
- • Your ability to adapt to changing priorities and learn new information quickly will be crucial in this dynamic role.
- • You will be a vital link between Penumbra and the DACH healthcare community, ensuring smooth communication and efficient support.
- • We are committed to providing a comprehensive onboarding process to ensure you are well-prepared and confident in your new role.
- • This position offers a competitive salary and the opportunity to be part of a company that is making a significant difference in the world.
🎯 Requirements
- • Fluency in German (written and spoken) is essential for effective communication with the DACH market.
- • Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers.
- • Previous experience in a customer service or support role, preferably within a regulated industry or for a technical product.
- • Strong problem-solving abilities and a proactive approach to identifying and resolving customer issues.
- • Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- • Ability to work independently and as part of a team in a fast-paced environment.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health insurance package.
- • Opportunities for professional development and continuous learning.
- • Vibrant and supportive office environment in Warsaw.
- • Contribution to a company with a meaningful mission to improve lives.
Skills & Technologies
Onsite
About Penumbrainc Inc.
Penumbrainc is a biotherapeutics company advancing precision-engineered antibodies that modulate the complement system to treat severe autoimmune and inflammatory diseases. Its lead programs target dysregulated complement activation underlying conditions such as paroxysmal nocturnal hemoglobinuria, cold agglutinin disease, and Guillain-Barré syndrome. The company applies structural biology insights to create long-acting, subcutaneous therapies with improved safety and dosing convenience over existing intravenous treatments. Founded in 2020 and headquartered in South San Francisco, Penumbrainc is advancing candidates through preclinical and early clinical development with the goal of delivering first-in-class complement inhibitors to patients with high unmet medical need.
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