Customer Support & Sales Agent (extreme client care)| E-commerce | Remote

📋 Description

• • As a Customer Support & Sales Agent at Foxelli Group, you will serve as the first human contact for customers, delivering empathetic, solution-oriented support while also identifying opportunities to recommend products and drive value-aligned upsells—blending support with consultative sales in a way that genuinely benefits the customer.
• • Your day-to-day responsibilities include handling inbound and outbound customer interactions via phone, chat, email, and social media; conducting structured phone interviews to assess customer needs; resolving issues with calmness and follow-through; recording feedback to improve service; and collaborating cross-functionally to ensure a seamless customer journey.
• • Foxelli Group is a Lithuania-based e-commerce company building D2C brands that reach millions and generate over $20M annually. The company fosters a culture of thoughtful humans—AI enthusiasts, curious builders, and ambitious minds—who value meaningful work, experimentation, and learning, all while maintaining a lighthearted, collaborative environment.
• • In this role, you will develop advanced communication and emotional intelligence skills, gain experience in consultative selling and customer psychology, learn to identify trends from customer feedback, and grow your ability to work autonomously in a remote setting—all while contributing to a mission-driven team that values both performance and well-being.