Job Overview
Location
Buenos Aires, Argentina
Job Type
Full-time
Category
Customer Support
Date Posted
June 24, 2026
Full Job Description
📋 Description
- • As a Support Engineer at Span Labs, you will be one of the first technical points of contact for customers, helping investigate support requests, debug product behavior, answer technical questions, and communicate clearly with both customers and internal teams.
- • Day to day, you will respond to customer support requests with clarity and ownership, triage and investigate technical issues across the Span product, read code, logs, API responses, and database records to understand problems, write and interpret SQL queries to debug issues, reproduce bugs, and escalate well-documented issues to engineering.
- • Span Labs is a Series A AI-native developer intelligence platform helping engineering organizations turn AI adoption into real effectiveness, working with forward-thinking companies like Ramp, Carvana, Intercom, and OpenTable, and backed by prominent founders and investors from Slack, Notion, Rippling, and others.
- • In this role, you will develop deep technical fluency in debugging complex systems, improve your ability to communicate technical concepts clearly to diverse audiences, gain experience in customer-facing technical support within a fast-moving SaaS environment, and contribute to improving internal support processes, documentation, and product feedback loops.
🎯 Requirements
- • Computer science degree or demonstrated self-taught coding ability
- • Ability to read and understand code, even if not writing production code daily
- • Comfort debugging technical problems using logs, SQL, internal tools, and structured investigation
- • Strong written and verbal communication skills in English
- • High ownership, follow-through, and attention to detail
- • Ability to explain technical concepts clearly to both technical and non-technical audiences
🏖️ Benefits
- • Opportunity to work with high-profile engineering organizations like Ramp, Carvana, Intercom, and OpenTable
- • Being part of a small, focused Series A team that moves fast and ships meaningful products
- • Exposure to AI-native developer intelligence platform at the forefront of AI-assisted development workflows
- • Chance to shape how the next generation of high-performing engineering organizations operate
- • Support for recent graduates with strong technical foundations and relevant experience
- • Collaboration with engineering, product, and customer-facing teams to improve customer experience
Skills & Technologies
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About Span Labs, Inc.
Span Labs provides a cloud-based scheduling and calendar management platform designed for teams and professionals. Its product integrates with Google Calendar and Outlook to automate meeting coordination, reduce scheduling conflicts, and share availability through customizable booking pages. The platform offers features such as collective scheduling, round-robin assignment, and time-zone intelligence. Founded in 2019 and headquartered in San Francisco, Span Labs targets consultants, sales teams, and remote organizations seeking to streamline appointment setting and improve time management without back-and-forth emails.
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