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Technical Support Lead (Asia Pacific incl. China coverage)

Airwallex (UK) Limited

Job Overview

Location

SG - Singapore

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Lead for the Asia Pacific region including China coverage, you will play a critical role in ensuring seamless technical operations for Airwallex’s global customers by leading support efforts in one of the company’s key markets.
• Day to day, you will provide technical support to customers in APAC and China, troubleshoot payment and integration issues, collaborate with development teams on post-integration challenges, identify product gaps, coordinate incident resolution, and contribute to improving support tools and processes.
• You will be part of a global, innovative team at Airwallex, a US$8-valued fintech leader with over 2,200 employees across 26 offices, dedicated to building the future of global payments and financial infrastructure.
• In this role, you will develop leadership expertise in technical support management, deepen your knowledge of fintech and payment systems, enhance cross-functional collaboration skills, and grow your impact by driving improvements in product reliability and customer experience.

🎯 Requirements

• 3+ years experience in people management with success in directly managing Technical Support Engineers in APAC and China region
• 5+ years experience in customer-facing technical support
• Bachelor degree or above in Computer Science or relevant majors
• Experience with REST, JSON, HTTP, HTTPS and SQL; familiarity with common HTTP errors and resolutions
• Proven experience and skills in troubleshooting and problem-solving technical issues
• Excellent written, verbal and in-person communication skills in both English and Mandarin

🏖️ Benefits

• Opportunity to work with a globally recognized fintech leader valued at US$8 billion
• Access to a diverse, innovative team across 26 global offices
• Exposure to cutting-edge payment and financial technology solutions
• Career growth through ownership, accelerated learning, and real impact on global products
• Supportive culture that values founder-like energy, curiosity, and first-principles thinking

Skills & Technologies

Python

REST

Splunk

Senior

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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