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This position was posted on July 2, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Austin, TX
Job Type
Full-time
Category
Software Engineering
Date Posted
July 2, 2026
Full Job Description
đź“‹ Description
- • Serve as the first point of contact for families seeking senior care solutions, providing empathetic and informed guidance during inbound consultation calls
- • Manage pre-screened inbound leads remotely from a home office, adhering strictly to assigned work shifts that may include evenings, weekends, and holiday schedules
- • Conduct in-depth initial consultations with caregivers to understand their loved one’s care needs, preferences, and financial considerations
- • Educate families on customized senior care options, including senior living communities and home care providers from a network of 15,000+ vetted partners
- • Act as a liaison between families and care providers after completing the 4-week new hire training program, facilitating referrals and scheduling tours to drive move-ins
- • Meet daily production benchmarks by completing a specified number of inbound calls and outbound return calls to ensure consistent pipeline progression
- • Accurately document all client interactions and care recommendations using internal CRM systems, while simultaneously managing phone conversations and note-taking
- • Maintain high standards of service alignment with company mission, prioritizing empathy and family experience in every interaction
- • Operate within a non-exempt, hourly role with a 40-hour weekly schedule, requiring strong time management and schedule adherence
- • Utilize proficiency in Microsoft Word and Excel to manage client data and reporting, with the ability to quickly learn and navigate proprietary internal systems
- • Contribute to a mission-driven culture focused on helping families focus on what matters most — their love for each other — by embodying company values of Mission Over Me, Do Hard Things, Drive Outcomes as a Team, Win The Right Way, and Embrace Change
🎯 Requirements
- • Two or more years of experience in inside sales or inbound call center environments
- • Proven history of exceeding sales targets and performance benchmarks
- • Ability to multitask effectively by speaking on the phone while simultaneously entering data into a computer system
- • Strong computer and typing skills, including proficiency in Word and Excel
- • Willingness to work scheduled shifts that include evenings, weekends, and holidays
- • Ability to complete a 4-week new hire training program and apply learned protocols to client interactions
🏖️ Benefits
- • Base salary of $45,760 ($22.00/hour) with uncapped variable bonus potential reaching $74,000 On Target Earnings
- • 401(k) plan with company match
- • Health, dental, and vision insurance coverage
- • Paid Time Off (PTO)
Skills & Technologies
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About A Place for Mom, Inc.
A Place for Mom is a senior-living referral service that helps families find assisted living, memory care, independent living, and in-home care options across the United States and Canada. The company provides personalized guidance from local advisors, conducts facility background checks, and offers cost and availability information. Revenue is generated through referral fees paid by participating communities when placements are made. Founded in 2000, it is headquartered in Seattle and partners with thousands of senior-living providers nationwide.
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