Job Overview
Location
United States (Remote)
Job Type
Full-time
Category
Software Engineering
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • Serve as a key member of the Incident Response Management Team, helping to resolve high-impact incidents across Grant Street Group’s suite of products and services to ensure optimal client experience.
- • Analyze incident patterns to reduce frequency, duration, and overall impact by identifying root causes and recommending systemic improvements.
- • Act as a bridge between technical teams and business stakeholders, translating complex technical issues into clear, actionable insights for diverse audiences.
- • Rapidly intake incident details during high-pressure situations and communicate critical information accurately and efficiently to cross-functional teams.
- • Maintain composure and make timely decisions during critical incidents, even when information is incomplete, knowing when to escalate issues appropriately.
- • Collaborate with engineering, product, and operations teams to document incident response procedures and ensure consistent, repeatable resolution workflows.
- • Participate in post-incident reviews to extract lessons learned and drive process enhancements that prevent recurrence.
- • Stay current with the full breadth of Grant Street Group’s technology stack, product offerings, and client interactions to understand how system components interrelate.
- • Support on-call rotations on a rotating schedule (one out of every four weeks), responding to incidents during evenings and weekends as needed.
- • Work within a structured shift model: Monday–Friday, either 8:00 AM–5:00 PM PT or 9:00 AM–6:00 PM PT, with flexibility for candidates in other time zones who can align with these hours.
- • Utilize advanced collaboration tools to support a hybrid work environment that accommodates both remote and on-site team members.
- • Demonstrate ownership of problems by driving resolution from initial detection through to long-term prevention, ensuring accountability at every stage.
- • Contribute to a culture of professional excellence, teamwork, and individual responsibility by actively participating in team initiatives and knowledge sharing.
- • Embrace continuous learning by expanding knowledge across multiple products and technologies to enhance incident response effectiveness.
- • Maintain a positive, solution-oriented mindset while operating in fast-paced, high-stakes environments.
- • Ensure all incident documentation is accurate, timely, and aligned with organizational standards for compliance and audit readiness.
🎯 Requirements
- • Proven ability to analyze and resolve complex operational incidents in a fast-paced technology environment
- • Strong communication skills with experience conveying technical information to both technical and non-technical audiences
- • Demonstrated capacity to remain calm, make decisions, and prioritize effectively under pressure
- • Willingness and ability to participate in on-call rotations (one out of every four weeks) during evenings and weekends
- • Familiarity with incident management processes and tools
- • Comfort working within fixed shift hours (8:00–5:00 PT or 9:00–6:00 PT) or equivalent time zone alignment
🏖️ Benefits
- • Technology-rich work environment with access to best-in-class collaboration tools
- • Flexible remote work options with support for telecommuting and hybrid arrangements
- • Opportunity to work with a team of exceptional professionals in a high-impact role
- • Culture that rewards teamwork, professional excellence, and individual responsibility
Skills & Technologies
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About Grant Street Group
Grant Street Group is a privately-held financial technology firm founded in 1997 in Pittsburgh, Pennsylvania. The company provides cloud-based software and services that automate payments, collections, auctions, and compliance for public-sector clients, including state and local governments, utilities, and courts. Core platforms handle online real-estate tax payments, electronic vehicle registration, electronic tolling, and municipal bond auctions. The company emphasizes security, scalability, and regulatory compliance, processing billions in transactions annually without holding customer funds. Its solutions integrate with existing government systems, reduce manual processing, and offer real-time reporting, serving more than 2,500 public agencies across the United States.
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