Inside Sales Representative

Highlightta Inc.

Job Overview

Location

Toronto, Ontario

Job Type

Full-time

Full Job Description

📋 Description

• Respond promptly to inbound sales leads and customer support requests via email, ensuring professional communication and outstanding customer service
• Initiate the sales process by scheduling appointments and conducting introductory presentations to understand client needs for custom promotional products
• Recommend tailored solutions for stickers, labels, decals, and temporary tattoos by leveraging in-depth product knowledge and active listening to uncover customer requirements
• Close sales by building rapport with business and consumer clients, explaining product capabilities, addressing objections, and preparing contracts
• Provide ongoing customer support throughout the entire sales journey, assisting with design, ordering, and delivery issues on StickerYou.com
• Accurately enter and update all customer data, orders, and leads in HubSpot CRM to ensure seamless tracking and reporting
• Develop, maintain, and optimize standardized email response templates to improve efficiency and consistency in handling common inquiries
• Qualify inbound accounts to identify high-potential leads and prioritize outreach based on customer profile and purchase intent
• Participate in product testing to gain firsthand experience with custom product offerings and provide feedback for quality and usability improvements
• Monitor competitor products and customer reactions to inform market strategy and identify emerging trends in the promotional products industry
• Propose new product or service ideas based on direct customer feedback, unmet needs, and observed patterns in sales interactions
• Support marketing initiatives and organizational goals by completing assigned tasks such as data collection, campaign feedback, or internal documentation
• Maintain high standards of organization and time management to handle a high volume of simultaneous inquiries from new and repeat clients
• Work collaboratively with team members to foster a supportive, goal-oriented sales environment while maintaining individual accountability
• Adapt to a fast-paced, dynamic environment with evolving technologies and customer expectations in e-commerce and digital manufacturing
• Work from the office 2–3 days per week at 670 Caledonia Road, York, ON, with the remainder of the week conducted remotely

🎯 Requirements

• 3+ years of sales and/or customer service experience
• Full-time availability Monday to Friday, 9am–5pm
• Intermediate knowledge of Microsoft Office
• Ability to learn and apply product knowledge to recommend customized solutions
• Excellent organization and time management skills for managing high-volume inquiries
• Self-motivated with strong problem-solving and communication skills

🏖️ Benefits

• Opportunity to work at a high-growth company with a strong leadership team
• Positive, energetic company culture where employees enjoy coming to work
• Fast-paced environment with ample learning and growth opportunities
• Access to cutting-edge e-commerce and digital print customization technology

Skills & Technologies

Remote

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Highlightta Inc.

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About Highlightta Inc.

Highlightta provides AI-driven video clipping and automated highlight generation for sports, esports, and creator content. The platform ingests live or archived streams, detects key moments using computer vision and audio cues, and delivers ready-to-publish clips for social media. Customers include leagues, teams, broadcasters, and influencers seeking faster turnaround and higher engagement. Core features cover multi-stream support, customizable branding, real-time sharing APIs, and analytics dashboards that track clip performance across TikTok, Instagram, Twitter, and YouTube.

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