Insurance Agent (Licensed Personal Lines, P amp C) - Remote

📋 Description

• • Serve as the first point of contact for policyholders across the United States, handling inbound and outbound calls, chat, and email interactions from the comfort of your fully remote, work-from-home office. You will leverage your active Property & Casualty license to advise on personal-lines products—auto, home, renters, umbrella, and specialty coverages—guiding customers through quotes, policy changes, claims initiation, and billing inquiries while ensuring every interaction feels effortless and human.
• • Master a multi-screen technology ecosystem that includes carrier portals, CRM, knowledge bases, and proprietary quoting tools. You will toggle between systems with speed and accuracy, documenting every touch in real time so that the next agent—or the customer in self-service—has a seamless continuation of the conversation.
• • Actively listen, probe, and empathize to uncover the true risk profile and lifestyle needs of each caller. Translate complex insurance jargon into plain language, compare deductible and limit scenarios side-by-side, and recommend the best-fit coverage that balances protection and price—turning a routine call into a consultative experience that earns lifelong loyalty.
• • Quote, bind, and issue new policies, as well as process mid-term endorsements, cancellations, reinstatements, and payment plan adjustments. You will verify underwriting eligibility, run MVR and CLUE reports, calculate accurate premiums, and ensure all state-mandated disclosures and signatures are captured in accordance with regulatory requirements.
• • Deliver end-to-end support on first notice of loss, collecting critical facts, triaging coverage questions, and routing claims to the appropriate adjusters—all while calming stressed customers and setting clear expectations on next steps and timelines.
• • Meet or exceed performance metrics that include quality assurance scores of 90%+, first-call resolution above 80%, average handle time within 10% of benchmark, and customer satisfaction (CSAT) ratings of 4.6/5 or higher. Your dashboard updates in real time, giving you transparency to self-coach and celebrate daily wins.
• • Collaborate virtually with underwriters, service teams, carrier partners, and bilingual teammates to resolve escalations, clarify guidelines, and share market intelligence that improves future interactions. You will participate in daily huddles, calibration sessions, and peer-to-peer knowledge exchanges that keep the collective expertise razor-sharp.
• • Embrace a continuous-learning culture by completing an 8-week paid classroom program followed by a 7-week transition coaching period. You will earn micro-credentials in advanced coverage, state-specific compliance, and consultative sales techniques—positioning you for promotion into senior agent, team lead, or specialty lines roles.
• • Champion diversity, equity, and inclusion in every interaction. Whether you are mentoring a new hire through the LGBTQ+ Pride network, contributing to the Black Professionals resource group, or sharing eco-friendly tips via OneEarth Champions, you will help Concentrix maintain its award-winning culture and strengthen community ties.
• • Enjoy the freedom of a fully remote schedule while still feeling deeply connected. Virtual coffee chats, game-changer appreciation days, and wellness challenges keep morale high, while company-provided equipment (laptop, headset, webcam, and licensed software) ensures you have enterprise-grade tools from day one.