Intake Coordinator - LHB

Health Care Service Corporation

Job Overview

Location

Work From Home (HB)

Job Type

Full-time

Full Job Description

📋 Description

• The Intake Coordinator is responsible for providing quality service by accurately and respectfully triaging telephone, written and electronic inquiries from employees/members, providers and clients.
• Inquiries include a variety of topics such as pre-certification requests, benefit verification, status requests, etc.
• The HCM Operations Intake Coordinators service business for Luminare Health, Small Business Benefits, and key clients.
• The position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.
• The role requires excellent interpersonal skills, ability to work in a dynamic team-oriented environment, and maintain high level of confidentiality.
• The role also requires ability to work independently with minimal supervision or instruction.
• The Intake Coordinator will be responsible for communicating in a positive and effective manner in both oral and written communication.
• The role requires ability to read and interpret documents, criteria, instructions, and policy & procedure manuals.
• The Intake Coordinator will be responsible for writing/create routine correspondence and reports.
• The role requires ability to speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management.
• The Intake Coordinator will be responsible for adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions and decimals.
• The role requires ability to compute rate, ratio and percent.
• The Intake Coordinator will be responsible for applying common sense understanding to carry out instruction furnished in written, oral or diagram form.
• The role requires ability to deal with problems involving several concrete variables in standardized situations.
• The Intake Coordinator will be responsible for evaluating problems, developing alternative solutions and identifying trends and patterns.
• The role requires ability to work in an environment that requires organization and prioritization in order to address time sensitive assignments.
• The Intake Coordinator will be responsible for performing multiple tasks simultaneously.
• The role requires ability to maintain high level of confidentiality, flexibility and willingness to learn new tasks.
• The Intake Coordinator will be responsible for working in a dynamic team-oriented environment.
• The role requires ability to work independently with minimal supervision or instruction.

🎯 Requirements

• High School Diploma or GED equivalent
• Communicate in a positive and effective manner in both oral and written communication
• Read and interpret documents, criteria, instructions, and policy & procedure manuals
• Write/create routine correspondence and reports

🏖️ Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Skills & Technologies

Remote

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Health Care Service Corporation

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About Health Care Service Corporation

Health Care Service Corporation is the largest customer-owned health insurer in the United States, operating Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. It provides medical, dental, vision, life, and disability coverage to nearly 17 million members through individual, employer, and government programs. The company emphasizes community health investments, digital services, and value-based care initiatives. Founded in 1936 and headquartered in Chicago, HCSC is licensed as a mutual legal reserve company and governed by its policyholders.

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