Intermediate Field Service Technician

📋 Description

• • Join Munters Group AB, a global leader in climate solutions, as an Intermediate Field Service Technician and play a crucial role in ensuring the optimal performance of mission-critical industrial and commercial dehumidification equipment.
• • This is a remote position based in Colorado, requiring extensive travel to customer sites across the region, offering a dynamic and independent work environment for skilled technicians.
• • As a Field Service Technician, you will be the frontline representative of Munters, responsible for the safe and effective repair, troubleshooting, and maintenance of our advanced climate control systems.
• • Your primary objective will be to diagnose and resolve malfunctions in all types of Munters equipment, ensuring minimal downtime and maximum customer satisfaction.
• • You will conduct on-site service calls, providing expert technical support and ensuring that customer operations continue seamlessly.
• • A key aspect of this role involves educating customers on the proper operation and maintenance of standard Munters equipment, empowering them to utilize our solutions effectively.
• • You will be instrumental in gathering crucial technical feedback from the field, meticulously documenting your findings in detailed service reports to inform product development and improvement.
• • Professional communication is paramount; you will interact with customers in a service-oriented manner, both in person, through written correspondence, and via phone, maintaining a high standard of professionalism at all times.
• • This role also presents opportunities to actively promote the sales of Munters equipment and associated service contracts, contributing directly to the company's growth and success.
• • You will be expected to work independently, demonstrating strong diagnostic and problem-solving skills to tackle complex technical challenges.
• • The position demands a proactive approach to identifying potential issues and implementing preventative maintenance strategies.
• • You will be responsible for ensuring all work performed adheres to Munters' high standards of quality and safety protocols.
• • This role requires a commitment to continuous learning, staying updated on the latest Munters technologies and industry best practices.
• • You will collaborate with internal teams, including engineering and sales, to provide comprehensive solutions to customer needs.
• • The ability to interpret and work with electrical schematics will be essential for diagnosing and repairing equipment.
• • You will be required to obtain a CFC Certification within 90 days of hire, demonstrating your commitment to environmental compliance and safe refrigerant handling.
• • The role involves significant travel, approximately 80% of the time, including air travel, requiring flexibility and adaptability to varying work locations and schedules.
• • You will be expected to wear appropriate personal protective equipment (PPE) such as safety glasses, boots, hard hats, and hearing protection as required by company policy and site-specific regulations.
• • The job entails physical demands, including lifting up to 55 lbs using proper techniques, and the ability to stand for extended periods (up to 8 hours a day).
• • You will be required to perform tasks involving climbing, stooping, kneeling, crouching, reaching, and walking, often in challenging environments.
• • Close visual acuity is necessary for detailed work, analyzing data, and working with computer terminals.
• • The role may require you to work outdoors in various weather conditions and at heights of 6 feet or more, utilizing safety harnesses and proper ladder techniques.
• • Willingness to participate in an on-call rotation is expected, ensuring continuous support for our customers.
• • Occasional work on weekends and holidays may be necessary to meet customer demands and project timelines.
• • By joining Munters, you become part of a company dedicated to sustainability, helping customers reduce their environmental impact through efficient climate solutions.
• • You will contribute to industries where precise climate control is critical, such as pharmaceuticals, food processing, and data centers.
• • This position offers a competitive salary range and the opportunity to grow within a respected global organization.
• • Embrace the challenge of working with cutting-edge technology and contributing to innovative solutions that make a real difference.
• • Your expertise will be valued in a dynamic and inclusive work environment that fosters professional development and teamwork.
• • Become an integral part of a team committed to excellence in service and customer support.
• • This role is ideal for a self-motivated individual with a strong technical aptitude and a passion for problem-solving in the field.