Ironclad (CLM) Administrator (Remote)

Availity, LLC

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• We are seeking a highly motivated and detail-oriented individual to join our growing legal team. The Legal Operations Ironclad (CLM) Administrator will work closely with the Associate General Counsel and business stakeholders at all levels of the company.
• As our Legal Operations Ironclad (CLM) Administrator, you will be key in creating processes and practices to improve the day-to-day efficiency and effectiveness of the legal, sales and finance teams.
• The Legal Operations Ironclad (CLM) Administrator is responsible for providing expert-level technical support, implementation, and optimization of Ironclad software.
• This role involves working closely with cross-functional teams, including the legal, finance, procurement, sales and IT departments, to ensure successful deployment, integration, and maintenance of Ironclad's CLM solution.
• To be qualified for this position, you will need to have a Bachelor's degree and 2+ years of experience using, managing and implementing Ironclad contract management software.
• You will also need to have 2+ years of experience in technical support, software implementation, or a similar role, and expertise in handling the utilization and optimization of Ironclad within an organization.
• Additionally, you will need to have proficiency in system integration, including API development and management, and experience with SharePoint, Salesforce, DocuSign and ServiceNow preferred.
• The Legal Operations Ironclad (CLM) Administrator will be responsible for implementing and managing the contract repository within Ironclad, including the transfer of historical contracts into Ironclad’s repository.
• You will also be responsible for providing advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform.
• The Legal Operations Ironclad (CLM) Administrator will work closely with internal business systems support to ensure integration with internal applications.
• You will also be responsible for assisting in the integration of Ironclad with other enterprise systems through APIs and custom connectors.
• The Legal Operations Ironclad (CLM) Administrator will develop and maintain custom workflows, templates, and forms within the Ironclad platform to meet organizational needs.
• You will also be responsible for deep understanding of contract metadata, tagging, search, and repository reporting.
• The Legal Operations Ironclad (CLM) Administrator will develop and maintain Ironclad reports, dashboards, scheduled reports, contract reminders, and operational metrics to support Legal leadership, workflow owners, user management, repository health, and adoption tracking.
• You will also be responsible for conducting training sessions for end-users and technical teams on Ironclad functionalities and best practices.
• The Legal Operations Ironclad (CLM) Administrator will create and maintain technical documentation, including user guides, integration documentation, and troubleshooting guides.
• You will also be responsible for monitoring system performance and working with IT teams to optimize the Ironclad environment.
• The Legal Operations Ironclad (CLM) Administrator will manage and execute system upgrades, ensuring minimal disruption to users and alignment with business requirements.
• You will also be responsible for maintaining administrative access controls and documentation, including user roles, permission groups, administrator accounts, service accounts, shared mailboxes, integration credentials, API/token ownership, and related access-transfer procedures.
• The Legal Operations Ironclad (CLM) Administrator will work closely with legal, finance, procurement, and other business units to understand their needs and ensure Ironclad is configured to support business objectives.
• You will also be responsible for communicating technical issues and solutions effectively to both technical and non-technical stakeholders.

🎯 Requirements

• Bachelor's degree
• 2+ years of experience using, managing and implementing Ironclad contract management software
• 2+ years of experience in technical support, software implementation, or a similar role
• Expertise in handling the utilization and optimization of Ironclad within an organization
• Proficiency in system integration, including API development and management
• Experience with SharePoint, Salesforce, DocuSign and ServiceNow preferred

🏖️ Benefits

• Competitive salary
• Bonus structure
• Generous HSA company contribution
• Healthcare, vision, dental benefits
• 401k match program
• Unlimited PTO for salaried associates
• 9 paid holidays
• Reimbursement for gym memberships, participation in racing events, weight management programs, etc.
• Education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
• Opportunities to volunteer and give back to the community

Skills & Technologies

Remote

Degree Required

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Availity, LLC

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About Availity, LLC

Availity operates a nationwide health information network that connects health plans, providers, and technology partners to exchange administrative, clinical, and financial data in real time. The company offers APIs, web portals, and revenue cycle management tools that automate eligibility verification, prior authorization, claims processing, and patient financial engagement. Serving hospitals, physician practices, and payers across the United States, Availity processes billions of transactions annually, reducing administrative costs and improving care coordination.

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