Job Overview
Location
UK
Job Type
Full-time
Category
DevOps
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • As a vital member of Abnormal Security Corporation's rapidly expanding global IT team, you will be instrumental in ensuring our employees have a seamless and productive technology experience. This remote IT Service Desk Engineer role is designed for a proactive, service-driven individual who thrives in a fast-paced, hybrid work environment and possesses a deep understanding of both macOS and Windows ecosystems.
- • Your primary responsibility will be to serve as the first point of contact for all IT support requests, catering to both our remote workforce and any on-site personnel. This involves expertly managing incidents and service requests through our ticketing systems, such as ServiceNow or JIRA. You will be accountable for the entire lifecycle of a ticket, from initial logging and meticulous triaging to diligent tracking and efficient resolution.
- • You will provide hands-on and remote support for a wide array of technologies, including but not limited to, video conferencing tools like Zoom, essential office peripherals such as printers, and the general IT infrastructure that underpins our daily operations. When issues exceed your immediate scope, you will expertly escalate complex problems to senior engineers, ensuring clear communication and timely follow-up to guarantee a swift and satisfactory resolution for the end-user.
- • A significant part of your role will involve managing the complete device lifecycle for our employees' endpoints. This includes the deployment, precise configuration, thorough troubleshooting, and eventual decommissioning of both macOS and Windows laptops and desktops. You will be the go-to person for all aspects of employee onboarding and offboarding, meticulously handling hardware and software provisioning, and critically, managing user access rights to ensure security and compliance.
- • You will administer various endpoint and Software-as-a-Service (SaaS) applications, taking ownership of license allocations and proactively troubleshooting any access or performance-related issues that may arise. Your expertise will be crucial in maintaining the operational efficiency and availability of the tools our teams rely on daily.
- • Your technical support will extend to our core SaaS platforms, including but not limited to Okta for identity and access management, Google Workspace for productivity, Microsoft 365 for collaboration, Slack for real-time communication, and Zoom for virtual meetings. You will ensure these platforms are running smoothly and users can access them effectively.
- • To foster a culture of knowledge sharing and continuous improvement, you will actively maintain and update our IT documentation. This includes creating and refining troubleshooting guides, standard operating procedures (SOPs), and best practice documents, likely utilizing tools like Confluence and Google Drive. Your contributions will empower users and fellow IT team members.
- • You will also have the opportunity to contribute to significant IT projects. This could involve participating in infrastructure upgrades, driving automation initiatives to streamline IT processes, and implementing security enhancements to protect our corporate environment. Your input will directly impact the evolution and robustness of our IT landscape.
- • This role requires a proactive approach to identifying potential issues before they impact users, a commitment to delivering exceptional customer service, and the ability to adapt to new technologies and evolving business needs. You will be a key enabler of productivity and efficiency across the entire organization, ensuring our technology empowers our people to do their best work.
- • The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a genuine passion for helping others. You are comfortable working independently in a remote setting while also being a collaborative team player. You understand the importance of documentation, process, and delivering a consistent, high-quality IT support experience.
- • You will be an integral part of building and scaling a world-class IT function, contributing to the operational excellence that supports Abnormal AI's rapid global growth. Your work will directly influence employee satisfaction and overall business productivity by ensuring reliable and efficient technology access and support.
🎯 Requirements
- • 4-5 years of experience in IT support or service desk roles, with demonstrated experience supporting both macOS and Windows environments.
- • Proficiency with SaaS applications including Okta, Google Workspace, Microsoft 365, Slack, and Zoom.
- • Familiarity with identity and access management concepts and tools (e.g., Okta, SAML) and basic networking principles (TCP/IP).
- • Strong problem-solving skills and excellent customer service and communication abilities.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work remotely within the UK.
- • Be part of a rapidly growing, innovative AI company.
- • Professional development and growth opportunities.
Skills & Technologies
Remote
Degree Required
About Abnormal Security Corporation
Abnormal Security Corporation provides cloud-native email security using behavioral AI to block business email compromise, phishing, malware, and socially-engineered attacks. The platform integrates via API with Microsoft 365 and Google Workspace, analyzing identity, content, and context to detect anomalies without altering mail flow. Founded in 2018 and headquartered in San Francisco, the company serves mid-market to Fortune 500 organizations, reducing risk, automating incident response, and providing visibility into human-targeted threats.
