IT Helpdesk Technician

Sardine Inc.

Job Overview

Location

Spain

Job Type

Full-time

Full Job Description

📋 Description

• Support core IT systems including Google Workspace and JAMF device management for a globally distributed, remote-first team.
• Execute end-to-end IT onboarding and offboarding processes, including hardware provisioning, computer setup, and access control for new and departing employees.
• Provide frontline technical support via Slack, email, and video calls for daily IT issues related to devices, software, networks, and collaboration tools.
• Ensure all employee devices are patched, compliant, and securely configured using endpoint security protocols and MDM workflows.
• Manage and maintain accurate inventories of hardware and software assets across the organization.
• Administer and support enterprise collaboration tools such as Slack, GitHub, Asana, Chrome, and Microsoft Office.
• Troubleshoot and resolve issues related to VPNs, password managers (e.g., 1Password), and other security-focused applications.
• Document and update internal IT knowledge base articles and system documentation for both IT team members and non-technical employees.
• Serve as the primary point of contact for IT-related inquiries, acting as a bridge between the IT, Security, and People teams.
• Proactively identify and resolve recurring support issues to reduce ticket volume and improve overall employee experience.
• Prioritize a dynamic daily ticket queue while managing multiple concurrent requests in a fast-paced, high-growth environment.
• Escalate complex technical or security issues to senior IT staff when necessary, with clear context and documentation.
• Maintain compliance with company security policies through consistent device management and user access reviews.
• Collaborate with HR to ensure smooth integration of IT processes with employee lifecycle management.
• Deliver technical support with empathy and clarity, translating complex IT concepts for non-technical stakeholders.
• Contribute to continuous improvement of IT operations by identifying inefficiencies and recommending process enhancements.
• Ensure seamless integration of new tools and systems into the company’s existing tech stack.
• Maintain up-to-date records of user licenses, software subscriptions, and access permissions across all platforms.

🎯 Requirements

• 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment
• Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support
• Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows
• Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience
• A self-starter who can efficiently prioritize a daily ticket queue, manage a diverse workload, and know when to escalate complex issues to senior IT staff
• Familiarity with JAMF, BetterCloud, 1Password, GitHub, Slack, Asana, Chrome, and Microsoft Office

🏖️ Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend

Skills & Technologies

GitHub

Remote

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Sardine Inc.

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About Sardine Inc.

Sardine Inc. provides real-time fraud prevention and compliance infrastructure for fintechs, crypto platforms, and digital banks. Its API-based platform combines device fingerprinting, behavioral biometrics, transaction monitoring, and sanctions screening to detect and block fraud before funds move. The company serves payment processors, neobanks, and crypto exchanges, helping them reduce chargebacks, meet regulatory requirements, and onboard users faster while minimizing risk.

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