IT Manager

Vynca

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead and manage a distributed IT team spanning multiple time zones from Hawaii to the East Coast, ensuring consistent 24/7 support coverage and service delivery for a fully remote workforce.
• Own day-to-day IT operations including hardware lifecycle management, software and endpoint provisioning, user support, identity and access management, and IT asset inventory maintenance.
• Serve as a hands-on technical resource by directly provisioning laptops, troubleshooting access issues, assisting with escalations, and performing security-related tasks alongside the team.
• Manage onboarding and offboarding processes in partnership with HR and Security teams to ensure timely, accurate, and auditable provisioning and deprovisioning of devices and accounts.
• Oversee hardware procurement, software licensing, vendor relationships, and IT budget management to support organizational needs and cost efficiency.
• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and other regulatory requirements to protect Protected Health Information (PHI).
• Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to secure a remote workforce and enforce least-privilege access controls.
• Conduct ongoing access reviews, authenticate authentication standards, and ensure compliance with PHI handling requirements through strict access management practices.
• Support audit readiness efforts by maintaining thorough documentation of IT policies, procedures, and controls, and collecting evidence for compliance initiatives.
• Monitor and report on IT operational metrics, service levels, incidents, and trends to drive continuous improvement and proactive issue resolution.
• Partner with Engineering, Security, Compliance, HR, and business stakeholders to align IT strategy with organizational growth, security initiatives, and technology needs.
• Identify opportunities to enhance operational efficiency, strengthen security controls, improve employee experience, and scale IT processes across a fast-growing healthcare technology company.
• Provide leadership, mentorship, and professional development opportunities to team members while fostering a culture of accountability, collaboration, and service excellence.
• Maintain flexibility to support team operations across Hawaii Standard Time (HST) through Eastern Time (ET), with Pacific Time Zone candidates strongly preferred.

🎯 Requirements

• 5+ years of progressive IT experience, with at least 2 years in a management, team lead, or supervisory capacity
• Direct experience working within healthcare or similarly regulated environments with strong familiarity with HIPAA, PHI handling, and audit readiness practices
• Proven experience managing distributed IT teams across multiple time zones, including establishing support coverage models and escalation processes
• Strong hands-on technical expertise in hardware support, software and endpoint provisioning, troubleshooting, identity and access management, and IT operations
• Practical experience implementing security best practices, access management controls, endpoint security measures, and compliance-focused IT processes
• Experience administering MDM solutions, SSO and identity platforms, and cloud-based collaboration and productivity tools

🏖️ Benefits

• Opportunity to work in a mission-driven healthcare technology company focused on Palliative Care, Advance Care Planning (ACP), and Enhanced Care Management
• Support for a fully remote workforce with flexible scheduling across time zones
• Collaborative, close-knit team culture guided by core values of Excellence, Compassion, Curiosity, and Integrity
• Professional development opportunities through mentorship and growth in a fast-scaling organization
• Participation in compliance and audit readiness initiatives that contribute to industry-leading security standards
• Employment eligibility verification through E-Verify and adherence to federal law requirements

Skills & Technologies

Remote

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Vynca

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About Vynca

VyncaCare is a healthcare services and technology company focused on serious illness management. They work with healthcare providers, health plans, and risk-bearing organizations to deliver palliative care, advance care planning, care coordination, symptom management, and supportive care services. Their model combines virtual and in-person care, with interdisciplinary teams who help patients and families facing complex, chronic, or life-limiting illnesses. They aim to improve quality of life, reduce unnecessary hospital visits, and make serious illness care more accessible, especially at home.

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