IT Operations Automation Engineer (100% Remote - Ireland)

📋 Description

• • As an IT Operations Automation Engineer at Hopper Inc., you will be a pivotal technical solutions expert, instrumental in developing, facilitating, and overseeing the automation of IT Operations. This role is designed for a "first-principles" thinker, someone who possesses the unique ability to deconstruct complex technical challenges into their fundamental elements. You will then meticulously rebuild these processes using automated logic, thereby driving significant advancements in operational maturity and efficiency across the organization. Your contributions will directly impact how IT services are managed, secured, and scaled, ensuring Hopper's technological infrastructure keeps pace with its ambitious growth.
• • Your day-to-day responsibilities will be dynamic and impactful. A core part of your role will involve building and maintaining critical automation platforms, with a specific focus on developing an Automation Service Gateway. This gateway will serve as the standardized mechanism through which IT Operations services are exposed and secured, ensuring a consistent and robust operational framework. You will be expected to proactively identify opportunities where automation can enhance existing processes or replace manual workflows entirely. This involves a deep dive into current operational procedures to pinpoint inefficiencies and areas ripe for technological improvement. Following best practices for the full Software Development Life Cycle (SDLC), you will develop new automated processes, ensuring they are rigorously tested and seamlessly implemented. A key aspect of this role is close collaboration with various stakeholders across the company. You will partner with these teams to understand their operational needs and challenges, working collaboratively to replace manual, time-consuming workflows with scalable, compliance-driven automated systems. This partnership is crucial for ensuring that automation efforts are aligned with business objectives and deliver tangible value. Furthermore, you will be responsible for providing Tier 2 and Tier 3 support and troubleshooting for the automation platforms and related systems. This includes diagnosing and resolving complex technical issues, and when necessary, coordinating effectively with external vendors and internal teams to ensure elevated support requirements are met promptly and efficiently. Your expertise will be called upon to ensure the continuous operation and improvement of our automated IT infrastructure.
• • Hopper Inc. is a well-funded and proven startup with exceptionally large ambitions. We are on a mission to become the leading travel platform globally, powering our mobile app, website, and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility, and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. The team you will be joining is dynamic and entrepreneurial, fostering an environment where pushing limits and taking risks is part of everyday business. You will experience open communication with management and company leadership, and work within small, dynamic teams where your contributions lead to massive impact.
• • In this role, you will have the opportunity to significantly deepen your expertise in IT operations automation. You will gain hands-on experience with cutting-edge technologies and platforms, including advanced scripting with Python, infrastructure as code using Terraform, and cloud-native solutions within Google Cloud Platform (GCP). You will also become proficient in managing and integrating identity and access management solutions like Okta, understanding its APIs and orchestrator capabilities. This role offers a unique chance to contribute to the development of a robust Automation Service Gateway, a critical component of Hopper's operational infrastructure, allowing you to shape how services are exposed and secured. You will learn to apply professional best practices across the entire SDLC, from coding standards and code reviews to source control management with GitHub and sophisticated build processes. The experience gained will be invaluable for career growth in the rapidly evolving field of IT operations and automation, enabling you to tackle complex challenges and drive innovation within a fast-paced, high-growth technology company. You can achieve significant professional development by mastering the art of deconstructing and automating complex IT workflows, directly contributing to Hopper's mission of transforming the travel industry through technology and data.