IT Operations Specialist (m/f/d)

📋 Description

• • Voize Inc. is on a mission to revolutionize the healthcare industry by freeing frontline workers, particularly nurses, from burdensome administrative tasks. We believe that by leveraging AI, we can give these essential professionals back up to 30% of their time, allowing them to focus on what truly matters: patient care and human connection. Our AI companion is already trusted by over 1,100 care facilities, and more than 75,000 nurses rely on it daily to streamline their workload. This impactful mission is supported by significant investment, including a $50M Series A funding round led by Balderton Capital, with participation from prominent VCs like HV Capital and Y Combinator. As a rapidly expanding team, we are dedicated to combining cutting-edge technology with a profound social purpose, and we are seeking a motivated IT Operations Specialist to join us in this endeavor.
• • As an IT Operations Specialist at Voize, your primary mission is to ensure our internal IT operations are seamless, efficient, and scalable, empowering every employee to be productive from their very first day. You will be instrumental in optimizing the entire employee IT lifecycle, from initial onboarding and device provisioning to ongoing access management and eventual offboarding. This role demands a proactive approach to automating and standardizing IT processes, significantly reducing the need for manual intervention and minimizing operational friction. You will act as the key process owner for Joiner/Mover/Leaver (JML) workflows, collaborating closely with our HR, Security, and Compliance teams to guarantee smooth transitions and maintain robust security postures. Your efforts will directly contribute to reliable IT service delivery, including the effective handling of incidents, managing escalations, and driving continuous improvement initiatives across all IT operations. Furthermore, you will be responsible for maintaining comprehensive documentation, creating runbooks, and tracking key operational metrics, all of which are crucial for supporting our company's growth and ensuring compliance during audits.
• • Your day-to-day responsibilities will be dynamic and challenging, ensuring no two days are exactly alike. You will take ownership of and actively scale our IT operations, encompassing the entire employee lifecycle from onboarding to offboarding, managing the complete device lifecycle, and overseeing all aspects of access management. It is important to note that this role requires your presence in the office multiple times per week to effectively manage these responsibilities. A significant part of your role will involve driving automation and standardization across all IT processes, with the goal of minimizing manual effort and increasing efficiency. You will serve as the dedicated process owner for Joiner/Mover/Leaver (JML) workflows, working in close partnership with the HR, Security, and Compliance departments to ensure these critical transitions are handled flawlessly. Ensuring the reliability of our IT service delivery is paramount; this includes proactively handling incidents, managing escalations effectively, and implementing strategies for continuous improvement to enhance our IT infrastructure and support systems. You will also be tasked with maintaining clear and up-to-date documentation, developing comprehensive runbooks for various IT procedures, and tracking key operational metrics that will provide insights into our performance and support future audits and strategic planning.
• • The IT Operations team at Voize is a crucial component of our rapid growth, ensuring that our internal infrastructure and employee experience keep pace with our expanding business needs. We are a collaborative group that values efficiency, security, and user satisfaction. You will be joining a team that is passionate about leveraging technology to solve real-world problems and support our core mission of improving healthcare. We operate in a fast-paced startup environment where innovation and adaptability are key. You will have the opportunity to work alongside talented individuals from diverse backgrounds, all united by a shared commitment to our company's vision and values. This is a place where your contributions are visible and directly impact the company's success and the well-being of healthcare professionals.
• • In this role, you will have the unique opportunity to significantly shape and scale the IT operations of a fast-growing, mission-driven company. You will gain invaluable experience in implementing and optimizing IT infrastructure in a dynamic startup environment, directly contributing to the company's ability to scale efficiently and securely. You will develop deep expertise in areas such as device lifecycle management, identity and access management, and process automation. The iterative nature of our work means you will constantly be learning, testing, and refining processes, fostering a mindset of continuous improvement. This role offers the chance to make a tangible impact on the productivity and satisfaction of your colleagues, thereby indirectly contributing to the improved care provided to patients. You will also have the opportunity to grow your career rapidly as the company expands, taking on new challenges and responsibilities as they arise, and becoming a key player in our ongoing success story.